I've never "settled" on a product line. Each install has been a bit different make or model. I started heading towards hikvision products and have been a bit miffed about the password reset mechanism they implemented. Starting to feel like I (or my clients) don't actually own their equipment. Either I am misunderstanding their process, or I am needing suggestions on different manufacturers. I setup one of their commercial NVRs, in a hurry, forgot to log the password and didn't do the 3 questions to recover. (Shit happens! ha!) So as I try to get back into the unit, I fail have to contact Hik and am getting a bit of run around, but finally got an xml file. Now part of my question is, they asked personal info, serial number, etc, but there's nothing to prove I wasn't a thief or otherwise. So what is the purpose of this lockout? Anyway, I am looking for suggestions on manufacturers that are not doing the hikvision style of password reset. Very frankly, sometimes I just get "stcuk" in hikvision interfaces anyway. I've worked with Acti, axis (bit too pricey for most of my client requests), I've worked with rebranded Hik (northern video) and Hik directly. Would love to have a bit of discourse on the topic and learn from the greater whole.