help pls my husband set up blue (Iris he passed away and I am trying to keep it running.

Discussion in 'General BI Talk' started by DianaG, Oct 3, 2017.

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  1. DianaG

    DianaG n3wb

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    Help one camera has no signal and the log is saying "single: refused, check IP address and port" I do not know what happened can someone pls help me?
     
  2. fenderman

    fenderman Staff Member

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    Welcome to the forum. There can be many reasons for this, likely the ip address changed. Let me know if you want to do a remote session using teamviewer and I will fix it for you.
     
    looney2ns and DavidDavid like this.
  3. DianaG

    DianaG n3wb

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  4. DianaG

    DianaG n3wb

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    Hi I am so afraid to let anyone touch the computer. I do need help are you in the United States where I can call you and you can walk me through it pls
     
  5. fenderman

    fenderman Staff Member

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    i dont do phone calls...there are many things that can cause this that would take long to troubleshoot over the phone but 5 minuets at the computer...hopefully someone else can help you out.
     
  6. fenderman

    fenderman Staff Member

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    you might want to start by rebooting the pc and power cycling the camera...
     
  7. DianaG

    DianaG n3wb

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    I am a smart lady so I pick up quickly and I have tried to figure out but I can't
     
  8. DianaG

    DianaG n3wb

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    Hi I tried rebooting camera, reseting using the apps and the computer was also rebooted all the other cameras are working only this one stopped.
     
  9. DianaG

    DianaG n3wb

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    How do you power cycling the camera it is tied to a tree outside and the cable is coming into the house but my son and I can not Trace it. My son got up on a ladder today and checked the camera and did not see anything..
     
  10. fenderman

    fenderman Staff Member

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    you need to unplug one of the ends...the camera may also simply be dead.
     
  11. DianaG

    DianaG n3wb

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    Wow my son will come home on Sunday I can ask him to get on the ladder again. You do not know all I have been through trying to get this house restored to sell. Everything time I turn around something breaks. I join this forum because I did not know where else to turn for help. My husband passed away a year ago massive heartache no warning. He was a computer genius and he set everything up. I miss him a lot. Thank you for responding.
     
  12. DianaG

    DianaG n3wb

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  13. DianaG

    DianaG n3wb

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    Hi thank you I will reach out to Fenderman again. My husband also went by rdgash or rgash I am not aware of any other nickname. My son may know I will need to ask him. Again thank you
     
  14. looney2ns

    looney2ns IPCT Contributor

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    I agree, fenderman can be trusted. He is the owner of this forum.