I don't think you need to do that - the restart was enough to eliminate the router being in an incorrect state.Havent reset to factory yet as I want to avoid having to reconnect all my wifi devices.
To be honest - I've no idea.However would any of those make a difference to why the cam images arent showing when using the app over wifi?
are you using a router modem combo? if so you may have a nat loopback issue...what happens if you use your cameras/nvr local ip address in the app? if it works then it confirms the problem.I know. The guys who installed it have no idea. Hikvision and BT were no help. Even a networking specialist had no idea.
I understand you "...want to avoid having to reconnect all my wifi devices", but at this point I think if it were me I would perform a "Factory Reset" and go through the "Smart Setup" before you contact BT again.Hi
Just checking cams from work and they dont work at all now. Last week they worked on 4G now they show the error “failed to receive data from device”. Tried to log in to the website and that just fails.
So basically I dont have a working system whatsoever. Back on the phone to the installers this afternoon.