Hikvision DS-2CD2335-I black picture

[GPA]

Hi

I got a problem with this brand new camera - it show only a black picture - any idea what to try here?

regards

J.K.

 

[Del Boy]

Completely black? Reset it to defaults. If it still doesn't work then send it back.

 

[GPA]

Hi thx for your replay, there must be a reason for this...

 

[Del Boy]

Unless you haven't unboxed it, then I'd say it's broken if it's completely black and everything else is normal?

What have you got it plugged into (NVR, power supply, PoE switch etc)? Is is completely black in the web-gui or via the NVR? What browser are you using (is it just a plug-in error)?

Some more information might help, it could be a million different things with what you've said so far.

 

[GPA]

Hi i have had it open to take some picture of the lens. All other seems to be normal. It's in POE switch to a PC, and yes it's black picture in web-gui I try with EI and Google crome and also in Hikvision software.

 

[Del Boy]

Ok, Google Chrome won't work so don't use that.

IE will work (unless you are Windows 10, then you need to Open IE from Microsoft Edge), if you have Firefox then try that as it will work too. Black picture sounds like a plug-in fault. Do you have another Hikvision camera working in the same browser? If so, it's not the plug-in. Have you got the camera set to H264? If not, then try that.

If you've tried all the basics like swapping the cables for different ones and resetting the camera then it's probably DoA.

 

[GPA]

I try that thx

 

[alastairstevenson]

A dumb question for which apologies - did you open the camera to take a picture of the lens before you tested it and found the black picture in Live View?
The data cable between the main board and the sensor board is quite short and some care would be needed top ensure it was still correctly connected.

 

[GPA]

Now it want me to activate it - this I never seen before, what is that?

 

[alastairstevenson]

It's one of the new security measures, to ensure the default password is not left available for use, and to ensure the new password is strong enough to be worth having.

 

[Del Boy]

Oh I never thought about that. Strange that not activating it means a black screen. You would have had to activate it first to reset it btw!

 

[alastairstevenson]

Strange that not activating it means a black screen.

I don't think it does. Lets see how @GPA gets on.

 

[GPA]

I needed to show how the lens was secure to the mainboard

 

[GPA]

Hi I have reeset the camera to basic and this screen popup to activate the camera I use the password it come with and it work to showup the login screen going on to sap - BUT in the end no picture

 

[GPA]

I found this about the new activate
http://nl-eshop.adiglobal.com/Documents/Nieuws/Password Activation.pdf

 

[alastairstevenson]

BUT in the end no picture

You need the webcomponents plug-in installed to view any pictures - have you installed this?
What browser are you using? IE11 works best, up-to-date Chrome will not work, Edge will not work.

 

[GPA]

I have installed the webcomponent from the CD using firefox, crome, ei

 

[alastairstevenson]

OK, maybe would be worth trying something that does not depend on the browser.
If you have the VLC media player (most people do), and you are sure of the camera IP address (maybe confirmed using the Hikvision tool SADP - definitely worth having for Hikvision products) and the password that you created, then try adding the camera as an RTSP video stream using 'Open Network Stream' in VLC, something like:
rtsp://camera_IP_address:554

 

[GPA]

I'll try this thx

 

[GPA]

Update in this case

Try with VLC still no picture.

It say also "Failed to get stream, start reconnection, Error code 24, The channel is unavailable"

It is still possible to access the camera in the menu...

- - - Updated - - -

Din't work