Hikvision DS 7608 won't work with Avtech camera

[bandi]

So I just bought a Hikvision NVR then I tried to add my 3 avtech cameras (two AVM328 and one AVN365).
The AVN328 is connected smoothly but camera management says my AVN365 is Offline(user password error.).
All cameras is connected by POE switch (not on NVR) but just AVN365 that wont work with hikvision.
So whats wrong? Is AVN365 is not compatible with my NVR or I missed something?
Sorry for my bad English.

 

[alastairstevenson]

Does the AVN365 web GUI have any options for ONVIF authentication that is different from the AVM328?

 

[bandi]

Does the AVN365 web GUI have any options for ONVIF authentication that is different from the AVM328?

thanks for your reply, this morning I add new user into my avtech and then suddenly it's work. I dont know whats wrong with older user....