Hikvision NVR DS-7616NI-E2 / 16P all cameras are Disconnected

mestoof

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Apr 26, 2022
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Hello,
I have this NVR Hikvision NVR DS-7616NI-E2 / 16P
Firmware version : V3.4.95 build 170626
Version encoder : V5.0 build 170228

One company install for us this NVR with 16 cameras before COVID19
we dont use this location because of COVID19
Now they dont replay to us
i try to get the NVR work by myself
when I access to it for the first time with "SADP" I see that the status of the NVR is INACTIVE
so i create a password for the admin and i setup the network configuration
i access to the NVR vie the web browser
but all my cameras show this message : "Disconnected(user or password error) "
how can I fix this problem and thank you
 

developer

n3wb
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Jun 28, 2016
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You have to configure each of the cameras and make sure you can view them from a monitor attached directly to the NVR.
Then you can access the NVR remotely using Hikvision's software, or preferably by using IE Tab inside Chrome.


There is also newer firmware V3.4.106, Build 191009 available on the EU sites.

Note that I have the exact same NVR and while it will record and playback up to 16 IP cameras, it will not display more than 7 on the screen of a monitor plugged directly into it.
This is a typical Hikvision bug.
 
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