Yes, the interface on our two NVRs differ. I bought mine in 2015 or so. My model info is below, in my signature file.
So far, we see the underlying required items are in place:
- email "TEST" is successful. The NVR can send out emails.
- IVS events are properly scheduled to be recorded. Presumably, the pics are stored on the NVR disk per settings in "Storage".
- IVS is set up. You're getting events, and they can be seen on the Playback timeline. Presumably, you can replay the events, specifically to see the blue IVS Tripwires turn red when tripped.
The following item may be a long shot, but here goes.
Maybe the NVR
did indeed send the email. But was rejected as spam by your email program. So check your Spam folder. Or send to a different email domain (instead of gmail, send to to comcast or your work email that uses a different domain)
Note: I'm currently battling a problem with gmail. Emails from my NVR (without pic attachments) are received by my gmail account, and then forwarded to tmomail.net (so I receive a text). But emails
with a pic attachments don't go through, so I
don't receive that text with an NVR snapshot. But this isn't a root cause of your problem.
I bring this up because
maybe the the NVR is indeed sending the email, and your problem exists at the receiving end? (so one quick troubleshooting item would be check the spam filter, or use a different receiving email inbox). ie: the problem isn't at the
TX end (the NVR) but instead the problem is at the
RX end (your email inbox).
I'm running out of ideas, given the clues I've received so far. Do you have other clues or hunches?
(click "Like" if I've been helpful so far)
Fastb
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