IPC-T54IR-AS-2.8mm-S3 won't load in DMSS app

acd333

n3wb
Jan 24, 2017
27
9
Hello,

I have a Dahua NVR 16 channel running 6 cameras. I recently added a new camera (IPC-T54IR-AS-2.8mm-S3) and for some reason it won't show up in the DMSS app.

It will show up as a channel in DMSS but only the refresh image is shown. I've tried deleting/reloading the NVR on DMSS and still nothing. I can view it fine in the NVR software.

Anyone else have this issue? Are there some kind of remote permissions I need to set on the camera?

Thanks
 
Post a shot of your NVR camera registration screen and point out which camera this is..

How did you add the NVR to the app? By IP, serial number, or QR code?
 
Thanks for the quick response. See attached for registration screen, it is port 5 that is giving me issues.

I added the NVR using the QR code. I have a few different NVRs in different locations and have never had an issue like this before. I even have the same camera at a different location and it works on DMSS.
 

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Thanks for the quick response. See attached for registration screen, it is port 5 that is giving me issues.

I added the NVR using the QR code. I have a few different NVRs in different locations and have never had an issue like this before. I even have the same camera at a different location and it works on DMSS.

Sorry stepped away.

Weird, I don't like using the QR code, have good luck using the manual Add by Serial number, try that.

And reboot the NVR first and check before going further