Hi all,
Wondering if you can shed any light, I bought an IP camera, the 2142 Dome version with alarm inputs/outputs. I sent an email to hikvision UK support asking about what firmware I should be using.
Support asked for the Serial number which I provided however they've stated its not a UK version and can't help. I checked before I made the purchase to make sure I wasn't buying a grey import, the seller stated it was a UK version camera and that they were a Hik reseller. The camera came with the red and white box, English manuals, a serial number on the box and the device itself (physically and in the software) which contains the WR reference. The camera menu and commands are all in English.
Have the grey imports become almost undetectable or are hik support playing me...
The seller seems reputable and has made the UK statement on various web pages on amazon, eBay etc where they sell the product (and other buyers seem to give postive feedback)
Wondering if you can shed any light, I bought an IP camera, the 2142 Dome version with alarm inputs/outputs. I sent an email to hikvision UK support asking about what firmware I should be using.
Support asked for the Serial number which I provided however they've stated its not a UK version and can't help. I checked before I made the purchase to make sure I wasn't buying a grey import, the seller stated it was a UK version camera and that they were a Hik reseller. The camera came with the red and white box, English manuals, a serial number on the box and the device itself (physically and in the software) which contains the WR reference. The camera menu and commands are all in English.
Have the grey imports become almost undetectable or are hik support playing me...
The seller seems reputable and has made the UK statement on various web pages on amazon, eBay etc where they sell the product (and other buyers seem to give postive feedback)