MyCommerce/Digital River meltdown

[Blue Iris Update Bot]

Due to non-payment, perhaps their impending bankruptcy, we have had to expedite our separation from MyCommerce/Digital River. For new licenses and maintenance renewals, please use the new purchase links found on this website or the ones found in version 5.9.8 or newer.

The very painful fact is that if you purchased any Blue Iris product through MyCommerce/Digital River since July 1, 2024, we have not received any of this money. This has been an extremely stressful time here, considering that more than 1/4 of a year’s revenue is being withheld, and we must consider the possibility of legal action, and that the money may never be recovered. Of course we have decided to “do the right thing” and honor these purchases. If you have the time and wherewithal, we are considering asking customers to contest those charges and then repay us directly.

Ken

The post MyCommerce/Digital River meltdown appeared first on Blue Iris Software.

 

[bp2008]

Funny how this hasn't hit the news sites yet but you can find lots of people complaining online if you look:

Digital River is rated "Bad" with 1.2 / 5 on Trustpilot

Do you agree with Digital River's TrustScore? Voice your opinion today and hear what 1,406 customers have already said.

www.trustpilot.com

 

[TonyR]

Funny how this hasn't hit the news sites yet but you can find lots of people complaining online if you look:

Digital River is rated "Bad" with 1.2 / 5 on Trustpilot

Do you agree with Digital River's TrustScore? Voice your opinion today and hear what 1,406 customers have already said.

www.trustpilot.com

This is my little meltdown with DR 5 years ago, down at the bottom. I can't imagine the snafus perpertrated upon consumers by DR in that period since.

Good riddance, DR. Thanks, Ken for giving DR the boot. Sorry y'all are getting shafted by them.

Post in thread 'Ready for Version 5?'

Jun 1, 2019

Me? I'm waiting for things to get "ironed out" with BI5 then I'll jump on the train like most folks...I don't want to be left behind.

FWIW, by not screwing up my BI4 right now I'll have time to deal with the screw up by the people that handle the selling of Blue Iris online, and by that I mean Digital River / MyCommerce. I went to the BI site on May 2nd, placed my order for Extended Support and paid with PayPal. MyCommerce debited my PayPal TWICE for $31.15 and then, of course, PayPal debited my Chase Visa TWICE. I've traded 5 e-mails back and forth now over a 3 week period with copies...

• TonyR

• 

 

[Tinman]

For those who have been using PayPal to auto renew through DR, be sure to log into your PayPal acct. and make that subscription In-active.