It was dead and needed to be replaced. My replacement just died also, same model. This time it's the PTZ function that died. Andy says it's probably a broken belt and it can t be fixed. I replaced it with yet another of the same model (I might just be a glutton for punishment here). I also had a different model Dahua die recently. They seem to have a 2-3 year life for me. I'm about ready to switch to a different brand. I expect to get 5-7 years out of my electronics, and at that point have to replace them because of new tech, not because they died.