I have a new install of Blue Iris, just moving from Milestone and I am having one annoying issue I can't seem to resolve. When I am running the mobile Android app over WAN I can't view the video feeds. I am familiar with networking and opening ports on my firewall, etc but for some reason I can't get this working.
Mobile app while on the LAN works perfectly
Web browser on my phone while on the LAN works perfectly
Web browser on my phone while on the WAN works perfectly
Mobile app while on WAN 9AT&T 4G LTE) allows me to change settings, receive alerts, but not live video.
I have attempted to contact support but apparently my issue is of no interest. At first I opened up a ticket on their Support System but now the link to their Support Desk has mysteriously vanished and when I use a cache'd link to get there I can see that my tickets mysteriously disappear as well. At first I did receive a response asking for login info to troubleshoot but once I supplied that I got no response. I tried emailing support as well but haven't received a response, I am still holding out hope since it's only been a day or two since I emailed once I realized my tickets were disappearing.
I have a Samsung Galaxy Note 3 AT&T on 4G LTE running Andriod Version 4.4.2 and the latest version of the Blue Iris mobile app. I don't think it's an app problem since it works while on LAN and I don't think it's firewall problem since it works through the browser.
On my phone while on 4G LTE I average at least 11Mbps down. On the server running Blue Iris I average at least 11Mbps up so I don't think bandwidth is an issue.
Any thoughts on what else it could be?
Thanks,
Trent
Mobile app while on the LAN works perfectly
Web browser on my phone while on the LAN works perfectly
Web browser on my phone while on the WAN works perfectly
Mobile app while on WAN 9AT&T 4G LTE) allows me to change settings, receive alerts, but not live video.
I have attempted to contact support but apparently my issue is of no interest. At first I opened up a ticket on their Support System but now the link to their Support Desk has mysteriously vanished and when I use a cache'd link to get there I can see that my tickets mysteriously disappear as well. At first I did receive a response asking for login info to troubleshoot but once I supplied that I got no response. I tried emailing support as well but haven't received a response, I am still holding out hope since it's only been a day or two since I emailed once I realized my tickets were disappearing.
I have a Samsung Galaxy Note 3 AT&T on 4G LTE running Andriod Version 4.4.2 and the latest version of the Blue Iris mobile app. I don't think it's an app problem since it works while on LAN and I don't think it's firewall problem since it works through the browser.
On my phone while on 4G LTE I average at least 11Mbps down. On the server running Blue Iris I average at least 11Mbps up so I don't think bandwidth is an issue.
Any thoughts on what else it could be?
Thanks,
Trent