NVR Hanging during boot up

I got a POE injector and plugged it into the adapter and into the first POE port on the PDVR and nothing... the LEDs on the port do not come on.
I then plugged it into the router (say LAN4 on the router) and when I logged into the router, LAN4 was listed as disconnected.
I even tried plugging it into my laptop via ethernet but nothing.

It looks like the cameras might be dead also. Strange but I can't be bothered with it now.

With regard to the guys at WAPA, I had a bit of a kerfuffle with the manager before he put me through to the techie.... luckily the techie spoke english and was very helpful.

As for the HIKVision system I mentioned in an earlier post, I am wondering whether to go for a 2MP camera rather than the 4MP and save about £60.... am I going to notice the difference?

Also, should I be looking to get 4mm or 6mm lens on the HIKVision cameras?

Thanks guys... it has been an interesting journey - one which I would not have ventured on had it not been for the support on this forum.

:)
 
It looks like the cameras might be dead also.
Can't think why they would be.
Strange but I can't be bothered with it now.
Very understandable. You've been pretty persistent in trying to revive the device, and got pretty close by all accounts.

I got a POE injector and plugged it into the adapter and into the first POE port on the PDVR and nothing... the LEDs on the port do not come on.
Without wishing to extend the time you've spent - I am a bit confused by what you've described.
On the assumption that the PoE cameras are standard PoE - ie 802.3af, this is how it would work:
The Ethernet cable coming from the camera into the ethernet-with-PoE socket of the PoE injector.
The Ethernet socket of the PoE injector into your router.
Your laptop into the router.
And the PoE injector power supply plugged in to the mains supply.

There are actually various types of devices labelled as PoE that don't all conform to the standard.
Hopefully you purchased an 'active PoE injector, compliant with 802.3af'.
Do you have a link to where you bought it?

*edit* The above on the assumption that the PoE ports on the DVR are completely inoperative, not just the PoE side but Ethernet too.
 
Can't think why they would be.

I am not sure either but they are about 4 or 5 years old now and I am not sure what standard they are.

With regard to the POE Injector, I bought the following one and used a 12V adapter to connect to it:

http://www.ebay.co.uk/itm/Passive-P...627521?hash=item3f374b64c1:g:0n8AAMXQ1ZhTi1Bw

maybe I should have bought one of these:

http://www.ebay.co.uk/itm/POE-power...532156?hash=item418b280d7c:g:Uw8AAOSwj0NUcgMF

I connected the ethernet cable from the camera to the POE splitter. Then I connected the other ethernet connector from the splitter to the PDVR and 12v DC to the power input - this didn't work as the cameras were not detected and the LED on the back of the PDVR didn't light up.

I then removed it from the PDVR and connected it to the router and connected to the router (LAN4) via the laptop but was unable to see the cameras via the laptop.

I think what I bought is not an injector - it is just a splitter. I'll chat to the guy who sold it to me tomorrow.

I will try to get a POE Switch and see if that works...
 
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I think what I bought is not an injector - it is just a splitter. I'll chat to the guy who sold it to me tomorrow.
Yes, your first link is just a splitter, it just applies 12v down the Ethernet cable.
Not suitable for a PoE camera.

Your second link is a passive injector - does not conform to 802.3af - do NOT plug the output side into any non-PoE equipment, the 48v is 'always on'.
It might work with the cameras - if they don't require the standards-based handshake, but it shouldn't do any harm.

Personally - I'd leave getting a switch until you are sure you need it. You may decide to get an NVR with PoE ports and PoE cameras.
 
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I'll have a chat with the POE Splitter shop tomorrow and maybe I can 'borrow' a switch to test the system with...
 
Sorry for taking so long to get back, I will reply in order:

That's a PoE switch, not an injector, although it serves the same purpose, just costs more. Yes that technically will work. That is active PoE so compatibility is greater than that of passive PoE.

I got a POE injector and plugged it into the adapter and into the first POE port on the PDVR and nothing... the LEDs on the port do not come on.
I then plugged it into the router (say LAN4 on the router) and when I logged into the router, LAN4 was listed as disconnected.
I even tried plugging it into my laptop via ethernet but nothing.

It looks like the cameras might be dead also. Strange but I can't be bothered with it now.
If no matter what you connect to the DVR the LAN lights do not respond, it is either a hardware failure in the NVR (extremely unlikely) or a driver problem within the firmware. (likely, since firmware is the only thing you changed). At this point, can it. You've put more effort into the box than what it's worth, I'd hate to see you waste any more effort on it. I've had some projects in the past like yours where you get all the way to the end, but something so small holds you up but is make or break for the whole project. Had to scrap and start over. On the bright side, you learned A LOT. and so did I actually. Live and learn.

With regard to the guys at WAPA, I had a bit of a kerfuffle with the manager before he put me through to the techie.... luckily the techie spoke english and was very helpful.
Management is the pitfall in any company. The larger the company, the larger the disconnect between management and engineering. Engineering is often safeguarded from the general public so their time isn't being wasted on silly trivial things. I totally agree with this setup, it logically makes perfect sense and the reasons why, but if you truly do know what you're doing and need to confer with them intricate engineering-oriented questions, you have to cut through many layers of red tape to get anywhere. There's no middle-ground approach to this problem AFAIK. (I'm not a business major, computer and electrical engineering) Some companies have better support structures in place than others, without a doubt.

As for the HIKVision system I mentioned in an earlier post, I am wondering whether to go for a 2MP camera rather than the 4MP and save about £60.... am I going to notice the difference?
There is a colossal difference in image quality between a 2MP and a 4MP. There are however, some important things to be aware of:

- 2MP is 1080p (1920x1080) that the world has come to know and love, and that marketing firms and divisions have come to severely abuse. I would consider 1080p to be a base standard of video universally. That is, you would never want any less than that. 2MP has a wider frame than 3-4MP, because it has a 16:9 aspect ratio, as opposed to 4:3. Ever watch an old video on your widescreen TV and have black bars on the sides? That's called the letterbox effect. That's a 4:3 source being displayed on a 16:9 display. In the case of Hikvision, the image is stretched, not letterboxed, and it actually looked pretty good, distortion does not seem to be an issue at all. (with 3-4MP cams)

- 4MP cams have a noticeably clearer image during the daytime. At night, the 1080p image is slightly better with less grain (but not terrible in any way). I have mine with the highest level of noise reduction and they work great. Some people that's not acceptable so they stick with 2MP cams. Plus, at this point in time, those are dirt cheap. I would personally go with 4MP, but that's my opinion. Use good judgement and a quick cost/benefit analysis based on your needs (of which only you would know best).

Also, should I be looking to get 4mm or 6mm lens on the HIKVision cameras?
The larger the lens, the narrower and more zoomed in your field of view is. When in doubt, 4mm. That is the standard lens shipped with every Hikvision "value" camera. It yields about a 75-degree field of view. 6mm will have a farther throw (far-sighted), but will have narrower coverage width-wise (think telescope). 2.8mm is near a perfect 90-degree FOV, but obviously that means it's zoomed out as much as possible, so details are not as close up. All of my installations stick with 4mm unless some condition or requirement explicitly calls for a different lens. Hikvision actually has a lens selector tool that might help you (Windows only):
http://www.hikvisioneurope.com/port... Lens Selection Tool/&file=Lens Selector.exe

With regard to the POE Injector, I bought the following one and used a 12V adapter to connect to it:

http://www.ebay.co.uk/itm/Passive-Po...8AAMXQ1ZhTi1Bw
PoE standard is 48VDC. (no matter what Ubiquiti and their almighty highness says otherwise) sending 12V over the spare pairs on the line will do nothing. If the camera does not support Passive PoE (Hikvision's support both), it could cause damage. I have purchased these adapters before for very special hand-crafted PoE applications. At work we have Panasonic cordless IP handset phones. The base station is 6V inverted polarity DC, and it needed moved to a central location due to poor coverage. I used one of those passive splitters over a Cat6 line, and it worked great. Cheaper than running 120V in very high up and far away places. The other adapter you listed is also passive. No dice. I know because I have one, because I work primarily with Hikvision devices.

Personally - I'd leave getting a switch until you are sure you need it. You may decide to get an NVR with PoE ports and PoE cameras.
YES. If your computer shows no link between your computer and ethernet port on the back of the recorder, consider it dead and move on. The money you are spending on extra supplies and tools, you could be putting towards brand new equipment. Hate to see you spend all this money and get nowhere. Been there, done that.
 
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Thanks... that was very useful...

OK, it's decided... I am probably going for:

4MP, 4mm lens, IP66, DC12V & PoE, WDR, 50m EXIR DS-2CD2T42WD-I5(4mm) £105.00

DS-7604NI-E1/4P £115.00

Total £535

Does anyone have any comments on the prices or the spec? It is an eBay seller...
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Make sure the NVR is not a Chinese regioned device. If the cameras are, not a huge deal if they say "multilanguage", they'll work with a WR recorder. But the recorder itself, absolutely no Chinese region whatsoever. Save yourself the headache.


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Where an item is physically stocks has no bearing on its device region. However those both seem fine to me as they claim to grab them from authorized HV distributors in the UK. Go fetch!

That's about $760 USD for everything. Not too bad.

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Ordered today and due to be delivered tomorrow....
Will let you know how it goes...

Thanks for all the support with the WAPA PDVR issue .... close but no cigar !!!
 
Package arrived late on Friday so I unpacked the NVR and plugged in the Ethernet cables from the old POE IP Cameras but nothing showed up on screen.

This morning I removed the old cameras and replaced them with the HIKVision DS-2CD2T42WD-I5 Cameras.... wow !!!! what a difference !!!
The view is much wider than the older cameras so much so that on the back of the property I now only need 1 camera to cover the whole back yard ....

So now I have 3 cameras running and one still packaged up. I'm not sure whether to sell it or keep in case one of the others go wrong :-/

Everything was plug and play and I only turned of motion detection because it kept displaying an icon on screen every time motion was detected - is this a good move?

I have tried to view them online by typing in the IP address of the NVR but after logging in, it says plugin not detected and shows no images.
I did download the plugin and install it, but I still cannot see the images - any ideas how to solve this?

Also, does anyone know how to view this on a mobile phone? Is there a HIKVision App that we can use to view cameras when we are away from home?

Finally, if we are on holiday, how can we view the cameras online?

Thanks guys.... finally this saga is over !!! :)
 
This morning I removed the old cameras and replaced them with the HIKVision DS-2CD2T42WD-I5 Cameras.... wow !!!! what a difference !!!
The view is much wider than the older cameras so much so that on the back of the property I now only need 1 camera to cover the whole back yard ....
What can I say? Hikvision makes very good stuff. If they could properly write firmware (has been much much better lately, but earlier on it was horrible), life would be good. Until then, I'm satisfied, and it seems that you are too and are happy with what you purchased.

So now I have 3 cameras running and one still packaged up. I'm not sure whether to sell it or keep in case one of the others go wrong :-/
Add a 4th camera. The more the merrier. If you can manage the wiring part, you have an extra eye on your place to keep things in check. Otherwise, you generally won't have any issues with camera failure (they've been very reliable to me in personal experience) unless they are damaged from the elements, such as if water works its way inside somehow. It would be years and years out at which point these ones will be very much obsolete.

Everything was plug and play and I only turned of motion detection because it kept displaying an icon on screen every time motion was detected - is this a good move?
I have motion detection on so if I need to go back and review something, it's quicker to find. However some people have it set to continuous so they ensure they capture everything. My thought is, if my cameras trigger at night with bugs, they'll most definitely trigger everything else. As such, I turn motion on. Not to mention the amount of space you're losing by leaving it continuous. The red film reel and yellow bell bother you? I agree they could definitely be smaller icons but my setups for the most part are either headless (no monitor, remote only), or larger scale to where there are more cams on the matrix, so those icons are microscopic when viewed on an LED TV. It's entirely up to you, but I go for motion to cut down on disk usage and make it easier to find later.

I have tried to view them online by typing in the IP address of the NVR but after logging in, it says plugin not detected and shows no images.
I did download the plugin and install it, but I still cannot see the images - any ideas how to solve this?
IE/Firefox/Safari only. Chrome does not work with the Web Components plugin. Hikvision still has the plugin written in NPAPI, while Chrome, and many other browsers following suit very soon, have switched to PPAPI plugins. At one point in time it was compatible with Chrome, but not anymore and hasn't for some time.

Also, does anyone know how to view this on a mobile phone? Is there a HIKVision App that we can use to view cameras when we are away from home?
iPhone: https://itunes.apple.com/us/app/ivms-4500-lite/id441697527?mt=8
iPad: https://itunes.apple.com/us/app/ivms-4500-hd/id444917386?mt=8
Android: https://play.google.com/store/apps/details?id=com.mcu.iVMS&hl=en
Android Tablet: https://play.google.com/store/apps/details?id=com.mcu.iVMSHD&hl=en
Windows Phone: https://www.microsoft.com/en-us/store/apps/ivms-4500/9wzdncrcx2z4

Finally, if we are on holiday, how can we view the cameras online?
You will need a Dynamic DNS service of some sort as you most likely are not paying for a static IP address. For now, you could test your luck and see how long it lasts with whomever your provider/carrier is.

1. Go to http://ip-adress.com and make note of your IP (must be on-site with the NVR).
2. Go into your NVR and make note of it's local IP, if you don't already know it.
3. Go into your router settings and port forward ports 80 (Web), 8000 (Hikvision Control), and 554 (RTSP) to the IP of your NVR.
4. In your mobile app settings (or PC software, web browser, etc., any way of remotely viewing) enter in your WAN IP that you found in step 1. In a browser, it should bring you the Hikvision login screen. On the mobile app, it should recognize and connect to your NVR and you should see images. If by some strange chance this does not work while you are onsite, switch the mobile app to use the NVR local IP. If it then does work, double check your port forwarding settings. If all is correct and it still does not work, your router does not support NAT loopback to allow remote viewing locally from the WAN (public) address, only the LAN (local).

What Dynamic DNS does is resolve a hostname or domain that you can logically remember, to your home IP address. Since your address could change at any time, your router likely has a Dynamic DNS client that will update your host name with the latest IP address. That way if you aren't home and the IP changes, you'll still be able to connect.

-----
Also, make sure your NVR is running the latest firmware, which is currently 3.4.2:
http://www.hikvisioneurope.com/porta...4.2_160226.zip

Extract, copy to a flash drive, and upgrade on the NVR itself, or upload using the web interface, if you are able to get the plugin working. On both it can be found under the Maintenance menu.
 
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Wow.... you are walking encyclopaedia !!!

I managed to follow to step 2 but the port forwarding in step 3 is new to me so I was lost on how to do that.... I will google it tomorrow ... I'm tired from climbing up and down the ladder today !

Where do I check the NVR firmware version?

Thanks
 
Hi Guys.... I have watched a few videos but cannot work the port forwarding thing out fully....
My router has the following fields to fill in (assume I am doing this for port 80 (web)) - can you tell me if my assumptions are correct and also what is the internal port:

Interface: nas_0_38ttyUSB0
Protocol: TCP/UDP
Remote host:
External start port: 80
External end port: 80
Internal host: this is the ip address of the nvr on my LAN
Internal port: what is this?
Mapping name: I assume I can add any name here
 
Configuration > System will show the version.

What is the make and model of your router? External port is the port opened to the Internet, internal port is the port opened on your network. Your NVR is accessible from the web browser using port 80 on your local network, if you want to change that to port 81 for remote, you would make 81 external and 80 internal. Follow? That's just an example so you understand the difference.



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My router is a Huawei HG533.

I have set the following up on the router...

[TABLE="class: tabInfo"]
[TR="class: trTabHead"]
[TD]Mapping Name [/TD]
[TD]Interface [/TD]
[TD]Protocol [/TD]
[TD]Remote Host [/TD]
[TD]External Start Port [/TD]
[TD]External end Port [/TD]
[TD]Internal Port [/TD]
[TD]Internal Host [/TD]
[TD]Enable [/TD]
[TD]Remove [/TD]
[/TR]
[TR="class: trTabContent, bgcolor: #006699"]
[TD="align: center"]HIKVisionControl8000 [/TD]
[TD="align: center"]nas_0_38 [/TD]
[TD="align: center"]TCP/UDP [/TD]
[TD="align: center"] [/TD]
[TD="align: center"]8001 [/TD]
[TD="align: center"]8001 [/TD]
[TD="align: center"]8000 [/TD]
[TD="align: center"]192.168.1.33 [/TD]
[TD="align: center"]Enable [/TD]
[TD="align: center"][/TD]
[/TR]
[TR="class: trTabContent"]
[TD="align: center"]Web80 [/TD]
[TD="align: center"]nas_0_38 [/TD]
[TD="align: center"]TCP/UDP [/TD]
[TD="align: center"] [/TD]
[TD="align: center"]81 [/TD]
[TD="align: center"]81 [/TD]
[TD="align: center"]80 [/TD]
[TD="align: center"]192.168.1.33[/TD]
[TD="align: center"]Enable [/TD]
[TD="align: center"][/TD]
[/TR]
[TR="class: trTabContent"]
[TD="align: center"]RTSP554 [/TD]
[TD="align: center"]nas_0_38 [/TD]
[TD="align: center"]TCP/UDP [/TD]
[TD="align: center"] [/TD]
[TD="align: center"]555 [/TD]
[TD="align: center"]555 [/TD]
[TD="align: center"]554 [/TD]
[TD="align: center"]192.168.1.33[/TD]
[TD="align: center"]Enable [/TD]
[TD="align: center"][/TD]
[/TR]
[/TABLE]

does that look ok? I have just added 1 for the external ports
 
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I'm not sure if you can change the RTSP port, that may have to be the same. Can't be sure though as I've left them to the defaults.

Try and enter that info into your iVMS app and see if it'll connect.

Huawei is not a common router brand (at least here in the US). I couldn't tell you how to configure it but it looks correct. You need to try connecting from outside of your network, not from within to truly test it. This is where that NAT loop back thing comes into play.


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My router is from TalkTalk in the UK.
My laptop and mobile phone are connected to the router, as is the NVR.

The iVMS-4500 app can see the cameras because I only had to scan a QR code from the NVR for it to connect. This is the same from the PC.

BUT, I have not managed to view the cameras from the internet using the public IP address from the laptop or the mobile phone....
I have watched a few videos online but not had any luck yet !

:miserable:
 
That's an ADSL modem/router combo. We have the same offerings here in the US but of different brands. Pace plc is one of the most common here. (I mention this because Pace is a UK-based company, HQ'd in Saltaire, makes some of the most reliable provider-issued hardware I've ever worked with).

In any case, if you go to <Public IP>:81 in a web browser from OUTSIDE of your home network (or on your smartphone, etc) over your cellular carrier, if you have one), you should see the Hikvision login. Test that out before proceeding. Its quick and saves reconfiguring until you know precisely what is going wrong. NAT loopback very well could be the issue. (not something you can fix either, it's usually hardcoded into the firmware, and with a carrier-issued device, even more so restricted).