NVR16CH-16P-2AI Questions
- Thread starter captain_astronaut
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bigredfish
Known around here
I've used it on MANY machines without problem. And a number of my buddies use it daily.
Its not the software
bigredfish
Known around here
The problem looks to me to be something to do with how your computer communicates with the NVR directly. Not downloading after the popup appears tells me its having trouble pulling the video from the NVR. Same as the stuttering you say you get with the Live view from Computer to NVR.
bigredfish
Known around here
orangetang
n3wb
Can BlueIris work in place of SmartPSS, using this NVR, or is this a suggestion to build a PC based NVR?
Blue Iris needs a windows computer - the PC/BI Program becomes the NVR.
BI has a free 14-15 day demo, so give it a try first on your laptop (although we would not recommend a laptop for long term use).
In BI, you select add camera and put the IP address of the NVR into the IP address location. Put in username and password and hit find/inspect and let BI do its thing.
Then about halfway down is a pull down for Camera number and pick camera 1 and then hit ok. The camera should show up. Then add camera and the select copy and copy this camera and then change the number 1 to a 2 and then repeat for your cameras by selecting add camera and add IP address of NVR and selecting next camera number.
OR depending on your NVR, in BI it may populate all the cameras in the main and substream pulldown boxes and you just select a camera number and then add another camera and select the next pulldown.
orangetang
n3wb
Building a PC doesn't seem like a feasible option for me after spending $600 on this thing that doesn't work for me.
I have an older Intel Core 7 Gen 10 laptop downstairs with an RTX2060 that I've retired as my 3D Printer computer. It now has SmartPSSLite installed and has the same export problems as the newer AMD unit. Either laptop will ONLY download video through that APP if it first fails, and then the download button is clicked. Occasionally it'll start the export, but stop within a couple of seconds.
Web browser playback is smoother on it though which leads me to believe this is an issue with newer AMD systems not providing the resources for the web browsers to lift that much of a load, perhaps even attempting to decode everything with CPU rather than GPU. I'm not sure, but two out of two computers have the same issue with PSSLite in this house. They're both on the same LAN.
I'll plug this NVR directly into the switch and see if anything changes, and then perhaps directly into the router to see. There are no red flags in the network configuration - I've tried some. I've tried turning on and off some network settings in the router config, nothing seems to help so far.
I have an older Intel Core 7 Gen 10 laptop downstairs with an RTX2060 that I've retired as my 3D Printer computer. It now has SmartPSSLite installed and has the same export problems as the newer AMD unit. Either laptop will ONLY download video through that APP if it first fails, and then the download button is clicked. Occasionally it'll start the export, but stop within a couple of seconds.
Web browser playback is smoother on it though which leads me to believe this is an issue with newer AMD systems not providing the resources for the web browsers to lift that much of a load, perhaps even attempting to decode everything with CPU rather than GPU. I'm not sure, but two out of two computers have the same issue with PSSLite in this house. They're both on the same LAN.
I'll plug this NVR directly into the switch and see if anything changes, and then perhaps directly into the router to see. There are no red flags in the network configuration - I've tried some. I've tried turning on and off some network settings in the router config, nothing seems to help so far.
bigredfish
Known around here
Have you tried uninstalling, re-downloading and reinstalling SmartPSS Lite?
support.dahuasecurity.com
It does call for an Intel processor
dahuawiki.com
Configuration
Requirement
CPU: intel® Core™i5-6500 CPU@3.20GHz
Memory: 8 GB
HDD: 256 GB
System Windows 7 (64 bit), Windows 8 (64 bit), Windows 10
(64 bit)
support
It does call for an Intel processor
DahuaWiki
dahuawiki.com
Configuration
Requirement
CPU: intel® Core™i5-6500 CPU@3.20GHz
Memory: 8 GB
HDD: 256 GB
System Windows 7 (64 bit), Windows 8 (64 bit), Windows 10
(64 bit)
orangetang
n3wb
Yes, it's been redownloaded and installed multiple times. The problem to export playback exists on the intel computer too, which is running essentially a clean install of windows and UltiMaker Cura as it's just used for my 3D Printer. (Razer Blade 15 2020). SmartPSS is by far the most reliable option so far between the web browser based interface and itself, and neither can reliably playback and save recorded video. I'm baffled by it.Have you tried uninstalling, re-downloading and reinstalling SmartPSS Lite?
support
It does call for an Intel processor
DahuaWiki
Configuration
Requirement
CPU: intel® Core™i5-6500 CPU@3.20GHz
Memory: 8 GB
HDD: 256 GB
System Windows 7 (64 bit), Windows 8 (64 bit), Windows 10
(64 bit)
Web interface = unusable on both the AMD and Intel machines. Streaming feed is smooth on the Intel machine, but both are next to impossible to get a video off of. Neither can reliably locate and download video without freezing up the UI or going in some ridiculous loop of starting over a search to get a timeline back. It's absolute garbage on two computers and three browsers. I'm not sure why my experience with it is so broken and you've used it on multiple machines without issues.... but this surely isn't unique to me.
I started in on this after thread after reading the complaints about the web interface from the review posted by the OP. It stands as a major issue, ActiveX or not this is due for a major overhaul.
The reality here is that I have invested $1500 in new network hardware and wiring to support a new $1500 IPC system that seemingly doesn't work as it is intended to. Surely I'm not the only user to have had issues with the web UI stability / performance and the SmartPSSLite software being unable to export video from the NVR?
Is there more to SmartPSSLite setup than just adding the NVR in the devices tab and jumping into playback? It seems pretty straight forward. I've even disabled firewalls on the laptop and disabled IDS on the router. It still wont export playback to a local video file.
I don't know what to do. When the advice begins to steer the conversation to replacing the brand new NVR with Blue Iris and a dedicated PC, it feels like it may be time to get on the phone with Andy and see if all this stuff can be returned. That's not really an option as I didn't invest into the UniFi Protect end of the systems, so I'd be out ALL of the equipment, not just the IPC end. It'll all need to be replaced if I go that way.
There has got to be a way to get this to work. It isn't just one computer having the problems.
I'll add that while screwing around with plugging the NVR into different ports and testing playback on two laptops, at somepoint the encode was changed back to H265 and ~3000kbps .... What is with this stuff?
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orangetang
n3wb
---Minor Update---
Found the installation file for the OLD SmartPSS (non-lite), and it works 100%... I can only hope they roll out a patched version of SmartPSSLite. Exports are fast and painless, the app even remembers the last video format requested.
DMSS - still works 100% - better than NVR web UI or SmartPSSLite at this point!
Found the installation file for the OLD SmartPSS (non-lite), and it works 100%... I can only hope they roll out a patched version of SmartPSSLite. Exports are fast and painless, the app even remembers the last video format requested.
DMSS - still works 100% - better than NVR web UI or SmartPSSLite at this point!
orangetang
n3wb
Is "Lite" a recent thing? Purchasing the 5442 series cams, I expected nearly everything to be completely ironed out with the entire system. It sounded like all of this stuff is multiple years old, with the IPC-Color4K stuff being the newer equivalent in visible light cams.
bigredfish
Known around here
Its not just me, There are literally Tens of Thousands of people on here with Dahua NVRs and using those programs.
There IS something rather unique going on at your place.
I can honestly say I have not heard anyone not be able to export video using either SmartPSS or Lite. Its a learning curve like any software though.
I have 6 instances of SmartPSS Lite running at 6 six different locations just fine currently. (not all "mine" but ones I manage or help out with)
All have gone from old SmartPSS to Lite in the past 4-5 months. It is faster and easier than old SmartPSS in most ways. Its a lighter client without the bundled and bad PC-NVR component that came with old SmartPSS. Granted many Pro installers dont like it because it has a 64 cam limit now and running many cameras for Pro/Commercial purposes costs $ and is no longer free. (Go see Axis about license $ and camera limits)
bigredfish
Known around here
Lite is a stripped down version of the full SmartPSS that doesnt include the horrible PC-NVR component and limits to 64 cameras. It works just fine
bigredfish
Known around here
bigredfish
Known around here
OK Im testing versions of Lite..
I was able to replicate your download problem on V 240517 which was downloaded from DahuaWiki
Testing other versions. ....
My old 230330 version works great which is what I've used and distributed for well it looks like 2 years
More tomorrow
I was able to replicate your download problem on V 240517 which was downloaded from DahuaWiki
Testing other versions. ....
My old 230330 version works great which is what I've used and distributed for well it looks like 2 years
More tomorrow
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Flintstone61
Known around here
bigredfish
Known around here
So a little recap is in order
- The primary issue is being able to download recorded video. This is not a complete system failure. Cameras work as expected, NVR is recording. Jumping to BI at this point is like saying my $50,000 car works great but my right turn signal isn’t working as expected so I’m trashing the whole car.
- OP says he has good success with downloading on DMSS
- Problems are downloading clips with SmartPssLite and the web GUI on the NVR.
- Old version of regular SmartPss installed works as expected.(so issue is only with Lite version of SmartPss) and web GUI
- I have found an issue with downloading clips via newest 2 versions of SmartPSS LITE similar but not exactly as OP. (More details coming as I test various configurations)
bigredfish
Known around here
OK so here's where I'm at so far. Still more to do..so standby.
First its helpful to understand that the Dahua NVR treats Regular, Motion, IVS recordings as separate video clips that it splices together
When you look at a timeline with "ALL" recordings, you'll see a green line (Regular) with colored hash marks designating Motion, IVS, etc
These are separate clips being spliced in effectively real-time
Watch this screen recording. (PS, I HATE the 100MB upload restriction here, but I get it)
*This IS NOT how SmartPSS Full version nor my older SmartPSS Lite behaves. They work as you would expect, exporting the clip exactly as you have defined
**I believe this is what the OP is seeing as he selected ONLY IVS recording in the initial review screen, thus it dies immediately upon hitting the IVS clip
*** NOTE: Downloading clips in SmartPSS LITE via the sidebar with predefined clips works fine, and DMSS works as expected, as does normal downloading on the NVR Web GUI for me on two NVRs. And downloading a simple General Recording clip (all Green no hash marks) works fine. So this appears so far to be unique to SmartPSS Lite and downloading IVS clips from the timeline
(Remember to switch the YT player to at least 1080p and go Full Screen))
@EMPIRETECANDY Can you fund out why?
First its helpful to understand that the Dahua NVR treats Regular, Motion, IVS recordings as separate video clips that it splices together
When you look at a timeline with "ALL" recordings, you'll see a green line (Regular) with colored hash marks designating Motion, IVS, etc
These are separate clips being spliced in effectively real-time
Watch this screen recording. (PS, I HATE the 100MB upload restriction here, but I get it)
- This is the latest version of SmartPSS LITE that I define a download as starting before any IVS recording and cut off midway through the IVS clip.
- What you'll see is the download progression come to a stop when the download reaches the IVS recording. It stalls for a full 60 seconds and then gives up
- There is a "Download Again" button on the tab. Clicking it allows the full downloaded clip to be processed as expected
*This IS NOT how SmartPSS Full version nor my older SmartPSS Lite behaves. They work as you would expect, exporting the clip exactly as you have defined
**I believe this is what the OP is seeing as he selected ONLY IVS recording in the initial review screen, thus it dies immediately upon hitting the IVS clip
*** NOTE: Downloading clips in SmartPSS LITE via the sidebar with predefined clips works fine, and DMSS works as expected, as does normal downloading on the NVR Web GUI for me on two NVRs. And downloading a simple General Recording clip (all Green no hash marks) works fine. So this appears so far to be unique to SmartPSS Lite and downloading IVS clips from the timeline
(Remember to switch the YT player to at least 1080p and go Full Screen))
@EMPIRETECANDY Can you fund out why?
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