I just placed my first order with Andy in early July (just before the 4th)
He was a great guy to work with and promptly shipped my $1800.00 order DHL to the address I provided. I mentioned to him that I live in a rural location (on a small island actually) and he confirmed this would be no problem.
Problems then proceeded, as DHL doesn't deliver to me as they would need to put their truck on a ferry and handed the package to the US Postal Service on the mainland. USPS then barged it here and ultimately sent it to my local rural post office. (which has limited hours, do not deliver mail to you house and have one non-full time employee) Someone at USPS signed for it to receive it from DHL.
I eventually received a USPS call card in my mailbox and headed to the post office to pick this up.
Here is the problem: USPS can't find the box in the rural post office, nor can they locate it in the main post office. They know I don't have it ( I never signed the call car when receiving a package), think they should have it, but can't find it. My local post office is the size of a garden shed, so it is definitely not in there or we would have seen it. To get to the main post office requires an hour ferry and a bunch of driving, so I obviously just can't walk over and poke around.
USPS says the item is lost, and they tell me the shipper should file an insurance claim with DHL as the package has been lost. Since I am the receiver I can't file this claim.
Andy's local rep is claiming I either stole this or the postmaster did, and refuses to assist beyond asking me to email and call USPS and DHL. I've done this on multiple occasions over the last couple days to no avail as neither will deal with me since I'm not the shipper. I've likely spent 10-12 hours sitting on hold and getting transferred to folks that continually tell me this is the shipper's problem.
I've asked Andy to assist, and hope that he does, but don't have a great feeling about this. Realize $1800.00 is A LOT of money to me.
Can anyone offer assistance of the best way forward? I've never had this problem before, but admit I've never ordered something from China via DHL. Neither the post office or DHL will even tell me if there is insurance on this as again, I'm not the shipper. I'm trying to be reasonable but feel like everyone is blaming me.
Looking for advice on what to do next. Anyone work at DHL or USPS and can offer insight?
Andy, please reach out and assist if you read this!
Vin
He was a great guy to work with and promptly shipped my $1800.00 order DHL to the address I provided. I mentioned to him that I live in a rural location (on a small island actually) and he confirmed this would be no problem.
Problems then proceeded, as DHL doesn't deliver to me as they would need to put their truck on a ferry and handed the package to the US Postal Service on the mainland. USPS then barged it here and ultimately sent it to my local rural post office. (which has limited hours, do not deliver mail to you house and have one non-full time employee) Someone at USPS signed for it to receive it from DHL.
I eventually received a USPS call card in my mailbox and headed to the post office to pick this up.
Here is the problem: USPS can't find the box in the rural post office, nor can they locate it in the main post office. They know I don't have it ( I never signed the call car when receiving a package), think they should have it, but can't find it. My local post office is the size of a garden shed, so it is definitely not in there or we would have seen it. To get to the main post office requires an hour ferry and a bunch of driving, so I obviously just can't walk over and poke around.
USPS says the item is lost, and they tell me the shipper should file an insurance claim with DHL as the package has been lost. Since I am the receiver I can't file this claim.
Andy's local rep is claiming I either stole this or the postmaster did, and refuses to assist beyond asking me to email and call USPS and DHL. I've done this on multiple occasions over the last couple days to no avail as neither will deal with me since I'm not the shipper. I've likely spent 10-12 hours sitting on hold and getting transferred to folks that continually tell me this is the shipper's problem.
I've asked Andy to assist, and hope that he does, but don't have a great feeling about this. Realize $1800.00 is A LOT of money to me.
Can anyone offer assistance of the best way forward? I've never had this problem before, but admit I've never ordered something from China via DHL. Neither the post office or DHL will even tell me if there is insurance on this as again, I'm not the shipper. I'm trying to be reasonable but feel like everyone is blaming me.
Looking for advice on what to do next. Anyone work at DHL or USPS and can offer insight?
Andy, please reach out and assist if you read this!
Vin