@sdl0311 - the WDR at 50% is probably contributing to that soft out of focus that you are seeing. Try to fix images with other settings first and only use backlighting as a last choice and use it as low as possible.
Turn off backlight and take it off auto settings at night unless you like seeing Casper. Auto settings in most situations for shutter will produce a great static picture, but motion is complete crap with blurring and ghosting. You have more light than most, but it would probably still benefit by not being on auto shutter for example.
Go into shutter settings and change to manual priority and start with custom shutter as ms and change to 0-8.3ms and gain 0-50 for starters. Auto could have a shutter speed of 100ms or more and gain up at 100 which will contribute to significant ghosting.
Now what you will notice that happens immediately is your image gets A LOT darker. That faster the shutter, the more light that is needed. But it is a balance. The nice bright night image results in Casper during motion LOL. What do we want, a nice static image or a clean image when there is motion introduced to the scene?
So if it is too dark, then start adding ms to the time. Go to 10ms, 12ms, etc. until you find what you feel is acceptable as an image. Then have someone walk around and see if you can get a clean shot. Try not to go above 30ms as that tends to be the point where blur starts to occur.
You could up the brightness to offset some of that darker image with a faster shutter.
You can also add some gain to brighten the image - but the higher the gain, the more ghosting you get. Some cameras can go to 70 or so before it is an issue and some can't go over 50. Mine starts ghosting at 53.
But adjusting those two settings will have the biggest impact. The next one is noise reduction. Want to keep that as low as possible. Depending on the amount of light you have, you might be able to get down to 40 or so at night (again camera dependent), but take it as low as you can before it gets too noisy. Again this one is a balance as well. Too smooth and no noise can result in soft images.
Then take the PTZ through the range of motion that you want it to cover and make sure that it isn't too dark for everywhere you want to cover. If it is dark, then adjust a little more.
How is the autotracking working for you - do you need some tips or help dialing that in?