@therealdeal74
Definitely need to fault isolate what you are seeing in steps.
1) 100% change your switch. If its only POE, not POE+ then that is not even enough to sustain power to the camera (POE = 12.95w, POE+ = 25.5w with overhead up to 30 per port, cam needs up to 20w with a little overhead too)
2) Absolutely get a BI ticket and post the question there RE: responsiveness
3) Completely disconnect the camera from BI, delete it from the config and have it sit as standalone
4) Delete all presets and do a PTZ restart
5) Test again (while still being disconnected from BI)
6) Factory default the PTZ (and I mean blow all settings away not just network, full factory default)
7) Set 2 test presets and test again (without ever setting up in BI)
If you don't have the right POE+ switch not only are you starving the camera of power but you are running the risk of damaging it as it will continually either stop functioning momentarily or force it to hang, reboot and restart. This is not a good situation for any camera let alone a PTZ that could be mid function (moving etc) when power dips too low.
Feel free to DM me and I can jump on your system and take a look BUT definitely take care of step 1 first without fail.
HTH
Definitely need to fault isolate what you are seeing in steps.
1) 100% change your switch. If its only POE, not POE+ then that is not even enough to sustain power to the camera (POE = 12.95w, POE+ = 25.5w with overhead up to 30 per port, cam needs up to 20w with a little overhead too)
2) Absolutely get a BI ticket and post the question there RE: responsiveness
3) Completely disconnect the camera from BI, delete it from the config and have it sit as standalone
4) Delete all presets and do a PTZ restart
5) Test again (while still being disconnected from BI)
6) Factory default the PTZ (and I mean blow all settings away not just network, full factory default)
7) Set 2 test presets and test again (without ever setting up in BI)
If you don't have the right POE+ switch not only are you starving the camera of power but you are running the risk of damaging it as it will continually either stop functioning momentarily or force it to hang, reboot and restart. This is not a good situation for any camera let alone a PTZ that could be mid function (moving etc) when power dips too low.
Feel free to DM me and I can jump on your system and take a look BUT definitely take care of step 1 first without fail.
HTH
Hi thanks for the offer to help, really appreciate it. The switch I have is a an 8 port with 120 watts, it is not a POE+ switch. I made the assumption that it just has an overall budget of 120 watts and being an inexpensive Chinese made switch there wasn't regulation on the power between ports. I got it free so I can't complain.
The presets are having problems in both BI and on the camera GUI. It just doesn't get back to the same spot all the time and the camera is mounted solid. Here is a link to the problem, you can see that when I move it and go back to the Sidewalk PTZ, the position isn't the same you can look at the bottom left corner and see stucco sometimes and sometimes not. I noticed that when it goes back to the wrong position, the camera will correct it's position moments later. So the camera is correcting itself but initially moving to the wrong spot. This was the shifting problem I was seeing. The camera is on the latest firmware.
Andy got back to me quickly and says BI is having problems with the Dahua 2.0 PTZ cameras. Andy suggests using a Dahua NVR and I have one of the newer ones but I just got too used to the speed of BI. I am not a fan of the Dahua GUI.
I'll submit a ticket in with BI to see if they have a solution or are aware after I test it with a 30 watt POE injector I have coming in tomorrow.
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