Thanks very much for your help guys.
With the above taken into consideration plus some testing I've done, I think I'm going to return it for another
IPC-T5442TM-AS.
First I compared the audio, I set both the hikvision and the dahua to 100% mic volume with noise filters on. The dahua was miles ahead, the quality, volume and clarity were all vastly improved vs the hikvision, which was so bad it was almost useless.
Next I did some video tests but for picture clarity I can't really give accurate feedback as my hik is out of focus so all of my tests put the T5442TM in the lead. I decided to try some low light tests as i should be able to get an idea for low light picture quality even if the focus is a bit off.
The following is a screenshot from the Synology app on my phone, all the lights in my room are off and as you can see the curtains are closed. The only light in the room is the small glow from my phones dark screen, plus the sunlight bleeding around the edges of the curtains.
Now, I dont know if the hik being out of focus would really affect the light levels as shown in the above photo - but as you can see the dahua is miles ahead... you can make out all the stuff on my bed quite clearly when its not visible at all on the hik.
One thing i would give the hik points for here is colour accuracy, the dahua seems to give my curtains a red hue whereas the hik shows them as grey, which they are.
I was actually quite surprised by this result as i didn't realise the T5442TM had such good low light functionality, i actually expected it to flip to IR at this stage. I tried it a bit last night when it was pitch black and the IR picture was great as well.
So far both the audio and video seem better to me on the T5442TM...
Lastly, I don't really want to take the product apart and start fiddling with it, partly because i shouldn't have to but also i have essential tremor so the chances of me just f***ing it up are high. If I thought the T2347G would provide a tangible improvement over the T5442TM i would give it a go, but it seems like a bunch of extra effort and risk for something that just isn't better...