SD6AL433XA-HNR Laser PTZ Tracking Issue

[Captain_B]

I will be getting Wildcat hooked up remotely, hopefully this evening. I checked and both PTZ's cameras have the following storage settings, but do not have SD cards, could this be why I am getting a pause on live view and recordings?

 

[wittaj]

The SD card would be under the local tab, but you would have had to install the SD Card yourself.

Lack of SD Card does not explain the pauses on live view and recordings. That is a bandwidth issue somewhere. Either too many video streams being pulled at the same time, bandwidth issue within the NVR, bandwidth issue with the nanostation, too long of an ethernet run, etc.

Do you have substreams on for all of your cameras? Is the NVR and your program to view it on the phone or tablet using the substreams? If you are trying to watch all the cameras at the same time tiled on your screen pulling the mainstream feeds that will do it as well.

Conversely, for kicks, turn substream off on one camera and see if that improves the video stream of that camera- depending on other settings in your camera (too high FPS, etc.), you could be maxing the little CPU out.

 

[EMPIRETECANDY]

I think so would be about the bandwidth issue , maybe down to substream to check the video?

 

[Captain_B]

I have substreams off for all cameras to save bandwidth. On one of the PTZ's the Cat6 cable run is only 200 feet, the second PTZ has 60 foot Cat6 cable to a Nano Station with a clear line of sight to its Access Point. All cameras are on 15 FPS, bit rate 8192, Encode H.264.

 

[Captain_B]

Could this be a problem?

 

[wittaj]

So not using the substreams at all can certainly contribute to what you are experiencing - if you have the NVR up and running showing all the cameras, using SmartPSS at same time, maybe another device streaming and you are overloading the system.

Remember that unlike streaming services, these cameras do not buffer video, so too many video streams going concurrently can cause this.

 

[Captain_B]

I made sure Smart PSS is not running on any computer, nor is the DMSS program running on any phone and no computer connected to the NVR. I do get this annoying issue with LiveSnapshots even though all my cameras have snapshot unchecked.

 

[wittaj]

Interesting...so the question now is do you have the wrong setting for the hard drive and it is having trouble and causing the issues?

I forget, which HDD do you have in the NVR?

Anything critical on there - could you do a reformat of the HDD and see if that clears the issue?

 

[Captain_B]

No problem reformatting the HDD's, they are 10TB Western Digital Purple Drives. I think I may have the wrong setting for the HDD's, any suggestions?

 

[Captain_B]

Path C on the Snapshots is my laptop and I can't find where to stop this, any help would be appreciated.

 

[wittaj]

Yeah, those drives are fine!

Oh missed the C drive thing - that would be within the camera GUI itself - turn off all the snapshots within the camera GUI as they are referencing a drive they cannot access. This could be the culprit - the cams don't need much of a hesitancy to muck it up!

 

[Captain_B]

Wittaj: Stopped all snapshots in all cameras, reformatted the hard drives, it looks like that fixed it, see video below. Thank you for all your help sir.

View attachment NVR_ch10_20210401154620_20210401154655.mp4

 

[wittaj]

That looks great! Much better than the fast forward and skipping! Now for more zoom LOL

 

[Captain_B]

The snow flurries aren't stopping and the high winds and temps in the '20s have me calling it off for this evening, hopefully, tomorrow for more testing at night.