Sentry Server Error 400 with newest BI 5.1.0.3

Palmpilot

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It looks like the latest version of BI (that included Sentry API updates according to the changelog) broke Sentry integration.
All my cameras are erroring with "Sentry Server Error 400"

Anyone else seeing this issue?

Thank you!
 

fenderman

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It looks like the latest version of BI (that included Sentry API updates according to the changelog) broke Sentry integration.
All my cameras are erroring with "Sentry Server Error 400"

Anyone else seeing this issue?

Thank you!
There is another thread where someone had this issue with 0.2, that was when the new sentry api was introduced. Revert back and email BI support as well as Sentry. @varghesesa

Also see Lattest update stopped triggered movements notifications
 

Palmpilot

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Thank you! I will downgrade, I wasn't aware that IPCT saves the history of upgrades, so cool! Thank you!
I also already emailed both Sentry and BI support yesterday.
Thank you @fenderman
 

varghesesa

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Thank you! I will downgrade, I wasn't aware that IPCT saves the history of upgrades, so cool! Thank you!
I also already emailed both Sentry and BI support yesterday.
Thank you @fenderman
Apologies. Our servers were not scaling properly as the load increased. Issue is resolved.

-- Sam from Sentry
 

Palmpilot

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Apologies. Our servers were not scaling properly as the load increased. Issue is resolved.

-- Sam from Sentry
Hi, Ken updated BI to 5.1.0.4 but then I started getting "Sentry Server Error 1200".
Should BI 5.1.0.4 work with your new APIs now?

Thanks
 

varghesesa

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Correct. Every release after 5.1.0.2 or .3 (not sure exactly which version integrates to the new Sentry API release) will be going to the new API. Ken did not revert the integration. Sentry AI just needed to handle the load correctly, which we are now doing.

-- Sam from Sentry
 

Palmpilot

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Correct. Every release after 5.1.0.2 or .3 (not sure exactly which version integrates to the new Sentry API release) will be going to the new API. Ken did not revert the integration. Sentry AI just needed to handle the load correctly, which we are now doing.

-- Sam from Sentry
I can confirm that BI and Sentry integration works well again. 5.1.0.4 and your new API works. Now if there was a way to help train Sentry's AI to avoid false positives... one day hopefully.

Thank you for a great product.
 

varghesesa

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Appreciate the confirmation and complement. With the integration to the new APIs we addressed false positives and false negatives. Hopefull you guys will start noticing the results.

— Sam from Sentry
 

fenderman

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Appreciate the confirmation and complement. With the integration to the new APIs we addressed false positives and false negatives. Hopefull you guys will start noticing the results.

— Sam from Sentry
Can you provide more detail as to what changes were made?
 

varghesesa

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Can you provide more detail as to what changes were made?
Hi Chris,

We can't get into the how or what in too much detail. Basically we are leveraging more information from BI to reduce false negatives and false positives.

-- Sam from Sentry
 

fenderman

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Hi Chris,

We can't get into the how or what in too much detail. Basically we are leveraging more information from BI to reduce false negatives and false positives.

-- Sam from Sentry
If you are having folks send their data to you, you need to explain what is being sent and done.
 

pmcross

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I agree. Your product is good, but transparency will make it even better and more trustable.
As much as I love your product I recently decided to give DeepQuestAI a chance (installed on a local PC with no internet access) as per this thread [tool] [tutorial] Free AI Person Detection for Blue Iris mainly because there isn't a lot of information as @fenderman mentioned.
I agree and have also been testing Deepstack and AI Tool primarily because I can select the detection object to trigger on, I.e. people, dogs, etc. I also like that I can see what images caused false alerts, etc. as well as the ability to create a mask so that problematic areas don’t cause a false alert, I’d really like to see these features come to Sentry. I am still an active subscriber to Sentry and plan to renew this year. I would also like to see Sentry trigger on vehicles. Sam, is there an updated ETA for these features?


Sent from my iPhone using Tapatalk
 

varghesesa

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Appreciate the feedback. We are addressing transparency with our customer portal. Coming out in the next few days is the cameras tab which provides complete transparency to every image coming to the Sentry cloud. A delete button will soon be provided if you want to remove it from our cloud, no questions asked. "false alarm" and "missed alarm" buttons will also follow so users can help teach our AI to be smarter. And at the bottom you will see the daily summary report.

Ken is working on integrating our facial id solution right now. On/offs for vehicle and pet detection will be next.

-- Sam from Sentry

 

fenderman

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Appreciate the feedback. We are addressing transparency with our customer portal. Coming out in the next few days is the cameras tab which provides complete transparency to every image coming to the Sentry cloud. A delete button will soon be provided if you want to remove it from our cloud, no questions asked. "false alarm" and "missed alarm" buttons will also follow so users can help teach our AI to be smarter. And at the bottom you will see the daily summary report.

Ken is working on integrating our facial id solution right now. On/offs for vehicle and pet detection will be next.

-- Sam from Sentry

Are you sending more than one image to improve accuracy?
 

joshwah

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mmmm.. they did promise quite a significant amount of new features and improvements by Q1 2020 -- which is FAST approaching..

@varghesesa -- could you please let the community know what features we are expecting to be rolled out by the end of the month (Q1)? Thanks!
 

fenderman

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mmmm.. they did promise quite a significant amount of new features and improvements by Q1 2020 -- which is FAST approaching..

@varghesesa -- could you please let the community know what features we are expecting to be rolled out by the end of the month (Q1)? Thanks!
See post 14
 
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