fenderman
Staff member
- Mar 9, 2014
- 36,892
- 21,407
Sentry User Feedback
- Thread starter varghesesa
- Start date
I actually spent a goood amount of tweaking. The cameras that are the worst cover a large open area
fenderman
Staff member
- Mar 9, 2014
- 36,892
- 21,407
If this link is on any of the Sentry pages you arrive at from clicking within Blue Iris or google searching I missed it. I have only seen this link in an email from Sentry. https://subscriptions.smarthomesentry.com/portal/smarthomesentry/login If anybody else was like me and couldn't get back to this page.
I h
I have thanks, still doesn’t have anything to do with being able to filter alerts.
fenderman
Staff member
- Mar 9, 2014
- 36,892
- 21,407
Its has to do with your primary issue of having a bunch of false alerts. Want filtering, email support.
Version 1.0 was focused on simple integration and activation. The filters will be in place with v2.0. 
Agreed. BI has many filters as well to reduce false alerts which you may want to try as well.
-- Sam from Sentry
pmcross
Pulling my weight
Has anyone else had timeouts from Sentry today? I have had around 10 to 15, so I am curious if others are experiencing this too?
Hey Phil,
Good catch. We were hitting capacity. Engineering just increased the server count.
-- Sam from Sentry
pmcross
Pulling my weight
Possible bug. When I uncheck to use Sentry in the camera settings, BI continues to send images to Sentry and the checkbox is tic’d when I programmatically turn motion detection back on.
Last edited:
Sam,
I retract my statement. I must have been doing something strange. Anyway, all is good.
Thanks,
I've been getting a ton of these errors today...
Sentry: Error: An error occurred (UnrecognizedClientException) when calling the GetItem operation: The security token included in the request is invalid.
Sentry: Error: An error occurred (UnrecognizedClientException) when calling the GetItem operation: The security token included in the request is invalid.
Yup. Me too. Have emailed support.
Have had to turn alerts off, to avoid being swamped with shadow alerts with no people in them. Makes me appreciate Sentry when it works properly. Similar problem happened yesterday afternoon (different error msg). AWS problems apparently.
**** Known Issue ****
We are having some issues with Amazon access keys. Sorry for interruption. We first noticed issue on May 28 from 5:35 UTC to 9:15 UTC, then partially down until 10:10 UTC.
We thought we resolved the issue but has reappeared. Apologies for disruption. We will let you know when it is up.
-- Sam from Sentry
pmcross
Pulling my weight
I am receiving these errors as well as 15 second time out errors. I understand that the no image ID is a known error, but I wanted to share that I am receiving the time out errors as well.
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pmcross
Pulling my weight
Thanks Sam! I greatly appreciate all that you do as well as Sentry.
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