IP Cam Talk

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Sentry User Feedback

fenderman

Staff member
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My bi alerts are 99% bs shadows, wish I could only show sentry Alerts on both iOS app and computer... crazy that was a option day 1
That's because you haven't taken the time to properly set up motion detection.
 

John V

n3wb
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I actually spent a goood amount of tweaking. The cameras that are the worst cover a large open area
 

fenderman

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I h

I have thanks, still doesn’t have anything to do with being able to filter alerts.
Its has to do with your primary issue of having a bunch of false alerts. Want filtering, email support.
 

varghesesa

Sentry Rep.
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Version 1.0 was focused on simple integration and activation. The filters will be in place with v2.0. :)
 

pmcross

Pulling my weight
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Has anyone else had timeouts from Sentry today? I have had around 10 to 15, so I am curious if others are experiencing this too?
 

varghesesa

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Has anyone else had timeouts from Sentry today? I have had around 10 to 15, so I am curious if others are experiencing this too?
Hey Phil,

Good catch. We were hitting capacity. Engineering just increased the server count.

-- Sam from Sentry
 

JNDATHP

Pulling my weight
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Possible bug. When I uncheck to use Sentry in the camera settings, BI continues to send images to Sentry and the checkbox is tic’d when I programmatically turn motion detection back on.
 
Last edited:

BlueWave

Young grasshopper
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I've been getting a ton of these errors today...


Sentry: Error: An error occurred (UnrecognizedClientException) when calling the GetItem operation: The security token included in the request is invalid.
 
Joined
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I've been getting a ton of these errors today...


Sentry: Error: An error occurred (UnrecognizedClientException) when calling the GetItem operation: The security token included in the request is invalid.

Yup. Me too. Have emailed support.

Have had to turn alerts off, to avoid being swamped with shadow alerts with no people in them. Makes me appreciate Sentry when it works properly. Similar problem happened yesterday afternoon (different error msg). AWS problems apparently.
 

varghesesa

Sentry Rep.
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I've been getting a ton of these errors today...


Sentry: Error: An error occurred (UnrecognizedClientException) when calling the GetItem operation: The security token included in the request is invalid.
**** Known Issue ****

We are having some issues with Amazon access keys. Sorry for interruption. We first noticed issue on May 28 from 5:35 UTC to 9:15 UTC, then partially down until 10:10 UTC.

We thought we resolved the issue but has reappeared. Apologies for disruption. We will let you know when it is up.

-- Sam from Sentry
 

pmcross

Pulling my weight
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I am receiving these errors as well as 15 second time out errors. I understand that the no image ID is a known error, but I wanted to share that I am receiving the time out errors as well.


Sent from my iPhone using Tapatalk
 

varghesesa

Sentry Rep.
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Sentry should be up again. Outage was roughly from 5 PM PST to 5:50 PM PST.

-- Sam from Sentry
 
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