Support ended now evaluation version

[TomF]

My support ended on the 7th and I instinctively updated my version when I opened BI and my cameras now say evaluation version. Is there any way to roll back to before the upgrade. Me being lazy I just paid for the support for another year but I am sure this has happened to others.

 

[fenderman]

My support ended on the 7th and I instinctively updated my version when I opened BI and my cameras now say evaluation version. Is there any way to roll back to before the upgrade. Me being lazy I just paid for the support for another year but I am sure this has happened to others.

Blue iris 5 was released on June 1, 2019 so your support should not have ended until June 1 2020 unless you were carrying over priority support from V4 and got a free upgrade to v5. Regardless, although technically the Blue Iris website indicates (and has in the past for v4 as well) that you get free minor updates for 1 year, in the past he was always providing them free. This is the first I have heard of a system reverting to demo mode because of support lapsing. My guess is there is some other issue with the license key and it manifested after a license check during the update.

 

[b0bthebuilder]

Blue iris 5 was released on June 1, 2019 so your support should not have ended until June 1 2020 unless you were carrying over priority support from V4 and got a free upgrade to v5. Regardless, although technically the Blue Iris website indicates (and has in the past for v4 as well) that you get free minor updates for 1 year, in the past he was always providing them free. This is the first I have heard of a system reverting to demo mode because of support lapsing. My guess is there is some other issue with the license key and it manifested after a license check during the update.

seems to be a bug with version 5.2.7.10 and will most likely be fixed when 5.2.7.11 comes out in a few hours time (or grab an older version here: Blue Iris Updates (64 bit) - History )

 

[chochy]

I'm seeing the same thing. I bought Blue Iris on 4/22/19, and thought I would get updates for free. I ended up buying a year maintenance and support.

 

[fenderman]

I'm seeing the same thing. I bought Blue Iris on 4/22/19, and thought I would get updates for free. I ended up buying a year maintenance and support.

What happened in your case and when?

 

[chochy]

What happened in your case and when?

I upgraded from 5.2.5.6 to 5.2.7.10 and afterwords all my cameras had a BI Evaluation Mode water mark on my cameras. I was able to downgrade to remove the watermark, but I wanted the support for H.265 which was included in the latest release. No worries, I don't mind supporting the software developer.

 

[fenderman]

I upgraded from 5.2.5.6 to 5.2.7.10 and afterwords all my cameras had a BI Evaluation Mode water mark on my cameras. I was able to downgrade to remove the watermark, but I wanted the support for H.265 which was included in the latest release. No worries, I don't mind supporting the software developer.

I’m just trying to determine if this was intentional. As noted earlier in the past he would provide the updates regardless. If it was intentional I would think he would noted in the release notes and give you a warning before updating. It just seems odd that he would make this change In a minor update.

 

[DsineR]

Yes, looks intentional after 5.2.7.10 update...

 

[fenderman]

Yes, looks intentional after 5.2.7.10 update...

What makes you think its intentional?

 

[DsineR]

What makes you think it wasn't? No overlay prior to update, after update 'Eval' spam on all windows.

 

[TL1096r]

Same here with .10. I suppose we wait to see if it changes or something new with extended support.

 

[fenderman]

What makes you think it wasn't? No overlay prior to update, after update 'Eval' spam on all windows.

I explained my reasoning in the post above yours.

 

[DsineR]

I’m just trying to determine if this was intentional. As noted earlier in the past he would provide the updates regardless. If it was intentional I would think he would noted in the release notes and give you a warning before updating. It just seems odd that he would make this change In a minor update.

Agree, does seem odd - nothing in the release notes, no warning or noted change in policy.
I understand if there is a change, just a really bad way of implementing.

 

[sebastiantombs]

Has anyone contacted BI, Ken, about this? My guess, an it's only a suess, is that it's an "oh shit" booboo that slipped by him.

 

[Spackler]

Same issues for me. How do we fix it?

 

[fenderman]

Same issues for me. How do we fix it?

Email support and revert back in the interim.

 

[Spackler]

Email support and revert back in the interim.

Done..Thanks

 

[Schnoidz]

Just happened to me also.

 

[TL1096r]

same with .11

 

[Schnoidz]

Just happened to me also.

Reverting to prior version fixed it. (5.2.7.9 x64)