This is really difficult...

[123abc]

Hey guys, thanks for all the info. I appreciate it. So I got a 5 port PoE unit and I connected one of the camera's to it and it see's it. The IP for it is 192.168.254.12.

Do I have to reset the password?

Also the Hikvision-Connect Status is Disabled. Should I enable it somehow? Thanks

 

[123abc]

Also, on the iPhone using Hik-Connect, it says the device is off-line. When I click on the Offline button, it takes me to another page, loads to 100% and then is says, The deice is offline. How would I put it online? Thanks

 

[123abc]

Connect the MAC to an unused NVR PoE port and SADP will find the cameras.

I tried this and it didn't work.

 

[petere10]

I tried this and it didn't work.

Did you try and connect the IP camea to the NVR using a short ethernet cable? You now have the IP (192.168.254.12 )

 

[ipOsX]

If you paste 192.168.254.12 into a new browser window you should be asked for the camera password. Did your vendor tell you what passwords he set? If not, you may have to reset the passwords…which will probably involve taking them all down to find their serial numbers if they still don't show up in SADP Tool. Or did the POE switch report a serial number? Options:
Hikvision Password Reset Tool

https://www.hikvision.com/ueditor/net/upload/2017-03-10/51901041-be3c-4112-a147-0d71bd403cde.pdf

 

[123abc]

Did you try and connect the IP camea to the NVR using a short ethernet cable? You now have the IP (192.168.254.12 )

I haven't tried that yet but will.

 

[123abc]

If you paste 192.168.254.12 into a new browser window you should be asked for the camera password. Did your vendor tell you what passwords he set? If not, you may have to reset the passwords…which will probably involve taking them all down to find their serial numbers if they still don't show up in SADP Tool. Or did the POE switch report a serial number? Options:
Hikvision Password Reset Tool

https://www.hikvision.com/ueditor/net/upload/2017-03-10/51901041-be3c-4112-a147-0d71bd403cde.pdf

When I tried pasting 192.168.254.12 into a new browser window, nothing happened. The vendor (seller of the house) is not responsive. Before buying the house, everything was up and running. When I purchased he took the unit with him so I got another one, identical. Hikvision will not help me cause I didn't purchase the camera's.

 

[ipOsX]

Was the camera still connected via the POE switch?

 

[123abc]

When I tried pasting 192.168.254.12 into a new browser window? Yes, it was connected to the new POE switch.

 

[petere10]

If the address of your router is not 192.168.254.1, you may (probably) will not be able to connect because the camera is on a different sub-net. If you have a network configuration utility on your MAC, try and find the router IP address. The reason I suggested connecting directly to the NVR is that it is set up to handle this. I forgot to ask whether you have a monitor plugged into the NVR? That's important...

 

[123abc]

If my router address is 192.168.1.1, should all cameras also be set to that IP address? I do have a monitor connected to the NVR connected via HDMI.

When I connect the camera to the NVR, I don't see it anywhere (ex: SADP Tool). If I connect the camera to the new POE I just got today, I do see it in the SADP Tool. Thanks

 

[petere10]

On my NVR, I have a button to "refresh" (ie look for) all connected cameras. I still stick with the idea that the previous owner selected a different sub-net range (192.168.254.x) than what your default range is set on your NVR. Is there a setting on your NVR that allows you to set a different IP range for the cameras. If so, set it to 192.168.254.2 to 192.168.254.50 (allowing for 49 cameras)

 

[123abc]

I'll check and get back to you. Thanks

 

[123abc]

Sorry, I can't seem to locate the IP range. I've searched everywhere for it, but it's not giving me the option to do that.

 

[petere10]

Sorry, I can't seem to locate the IP range. I've searched everywhere for it, but it's not giving me the option to do that.

I think someone else suggested resetting the cameras. I think that is your most practical solution. Zero out of 10 for the previous owner leaving you in the mud up to your ears

 

[123abc]

I just tried that. There are screws to remove the glass but not the unit. It's been a real fun week and I agree about the previous owner.

 

[petere10]

There should be a reset button on the PCB. Remove all power then hold down the button for 20 seconds whilst plugging the POE back in. I think that's correct

 

[123abc]

There is a reset button, but the camera is installed outside below a deck. When I removed the first set of screws it removed the glass. I tried looking for the second set of screws holding the unit to the deck but couldn't see any. I'll have to look again tomorrow in the daylight. I'm surprised there's not an easier way to do this outside of getting the password and user name from the previous owner.

 

[petere10]

You don't need to remove the base. See youtube

 

[123abc]

That's the problem. See pic. When I remove the glass, the base is screwed to the ceiling but I'm not seeing any screws. I can't get to the power and ethernet cable without removing the base. Thanks