Have you enabled "Smart Events" and then played back your recordings to look for problems? I have one of these and it's going back to Provantage. After getting zero useful information from Hikvision USA's technical support, and in fact getting the ridiculous reply that essentially their cameras could not meet the video specifications that they claim, I eventually figured out on my own that enabling smart events causes serious video freezing and even ghosting. We're talking about 4 to 6 seconds freezes at times, such that of course you lose anything that happened during that time.
Yes I also have the basic motion detection enabled, and I did not try shutting that off and using smart events only. If I shut off smart events, there are no video freezing or ghosting problems. FWIW I only record to the micro SD card in the camera, and I have no NVR/DVR at all so any limitations are purely in camera. Switching from a Sandisk Ultra to a Sandisk Extreme card made no difference. I do use maximum quality video settings across the board.
Interestingly enough, I also have a DS-2CD2642FWD-IZS that shows the same behavior with smart events enabled, although there is no ghosting and in general the freezes do not exceed 2 seconds. Shut off smart events and the issue again goes away. Both cameras are 4x zoom models, and both also share a failure to properly focus at night. When the scheduled switch kicks in, they refocus and always leave the image slightly out of focus. At times the daytime focus is not great either.