I’ve got an HIK vision NVR with dome cameras. I’m trying to swap one of the domes for a HIK turret. The NVR is not connecting to the turret. All I did was unplug the dome and plug in the turret same Poe cable. The “plug and play” setting assigned an ip to new camera but still says not connected. I’ve restarted the nvr, I’ve unplugged/plugged in the ethernet cable. I did a swap previously with a dome for a dome and the nvr recognized the camera easily. What’s different? What do I do to get the turret working? Thanks
Trouble swapping HIK cameras
- Thread starter RickipCamera
- Start date
alastairstevenson
Staff member
Are you sure that's not just the IP address that the (unspecified) NVR channel is set to expect the camera to be on?
Was the new (unspecified) camera in the 'Inactive' state that is needed to be able to be 'Activated' when connected to a Plug&Play PoE port?
If not - depending on the model - open the hatch where the SD card is, unplug the camera, press and hold the reset button next to the SD card, re-connect the camera and hold the reset button down for about 40-50 seconds, to reset the camera back to 'Inactive'.
The NVR should 'Activate' the camera and connect it.
Suggestion :
Connect a PC to an unused NVR PoE port, and use SADP to show the status of all the connected devices.
Check if the IP address for the new turret camera matches the IP address that the NVR PoE channel expects to find it on.
I used SADP and see all. Most setting across all cameras look consistent EXCEPT the new camera has Enhanced SDK set to 8443. All other cameras are older and are shown as N/A under the SDK column. Presumably I need to disable SDK on the new camera but haven’t found where to do that. When I use web browser to see advanced network settings in the nvr there is no SDK option. When I use SADP it won’t let me disable SDK on that camera, I can only change the 8443 port.
alastairstevenson
Staff member
The IP in the nvr matches the IP showing in SADP. SADP shows that camera “Offline/Parameter error”
alastairstevenson
Staff member
OK, that's good the IP address is correct.
If the (unspecified) NVR is an older model, and the (unspecified) camera is a newer model, check in the camera web GUI that there isn't a configuration item enabled that the NVR cannot handle, such as the H.265 or h.265+ codec for example.
Grrapp
n3wb
Offline/Parameter is probably an issue with a Firmware. Maybe to new of camera on old NVR. Can you input Both Models and Firmware to confirm.