Hello. help us figure out what our problem is . we have NVR TruVision TVN-2232P. problem : when it is completely disconnected from power, does it not save the configuration . We have exactly the same NVR in the other place and when we disconnect it from the power supply or reboot all the settings are reset to factory settings. just like the other one . we replaced the battery (100% working) , updated the firmware from website to the latest version , then i reset the settings to factory defaults and set everything up again and saved everything . but as soon as I reboot the device or disconnect from the power supply, all settings are reset to factory settings . both devices have this behavior. please help me understand . this is a device problem? If not, please advise what I should do to fix this . waiting your reply . thank you in advance .
TruVision NVR TVN-2232P >>> i need your help !!
- Thread starter geo75
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we bought a new battery and replaced it. it shows 3 volts as expected . same behavior even without hard drives. let's say the problem is in the battery. when the device is connected to the power supply and when the device is rebooted, it should not lose the configuration. and these devices require activation and configuration all over again every time they are turned on .I disabled the startup wizard feature . but that didn't help either. these devices are still reset to factory settings. and what’s suspicious is that we have 2 such devices and they behave like this. When the device is rebooted, they lose their settings. cameras. ip setings etc
we bought a new battery and replaced it. it shows 3 volts as expected . same behavior even without hard drives. let's say the problem is in the battery. when the device is connected to the power supply and when the device is rebooted, it should not lose the configuration. and these devices require activation and configuration all over again every time they are turned on .I disabled the startup wizard feature . but that didn't help either. these devices are still reset to factory settings. and what’s suspicious is that we have 2 such devices and they behave like this. When the device is rebooted, they lose their settings. cameras. ip setings etc
The 3V lithium coin cell is there to keep the real time clock/calendar running when there's no power.....it has nothing to do with maintaining configuration settings; those are written, or SHOULD BE written, to non-volatile memory similar to EEPROM.
I'd say both of those NVR's have an issue, either hardware or firmware.
I'd say both of those NVR's have an issue, either hardware or firmware.
alastairstevenson
Staff member
Dumb long-shot question - do they have a reset button on the motherboard, and if so are the contacts open?
I also think that this is most likely hardware problem. apparently there is no power supplied to EEPROM or it's damaged . It’s just a suspicious coincidence that both devices behave the same . i updated the firmware as i wrote above to the latest version see photo
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I don't think . but I didn't pay attention to it. although I did the reset through the web browser interface
I have exactly the same issue, a NVR22P that will not retain it's settings.
I contacted tech support and was told the NV-Ram was faulty, so I replaced it, updated the firmware and still the problem continues, every time the unit is powered it forgets everything it's been told. Would love to know if anyone found a resolution to the issue
I contacted tech support and was told the NV-Ram was faulty, so I replaced it, updated the firmware and still the problem continues, every time the unit is powered it forgets everything it's been told. Would love to know if anyone found a resolution to the issue
I'm also interested. Although most likely the solution is a replacement NVR . apparently this is a problem with these models. flash memory