Blue Iris Will Not Start. At All! No errors.

M

MJCS

n3wb
Apr 20, 2018
14
0
Blue Iris stopped loading. I get the splash screen and then nothing. No errors on the screen. No errors in the event log.

I reloaded the computer with a fresh install of Windows 10.

Same thing.

I looked at the program folder, read the readme, downloaded and installed Visual Runtime 2013, no change.

I've tried Blue Iris Admin and non-admin
 
Found an old 4.3.9.0 installer. Uninstalled the old, rebooted. Installed 4.3.9.0. Same thing.
 
unisntalled Blue Iris. Looked for registry entries and program files folders but none found. Restarted Computer. Installed old installer.
 
I paid for support. So far they have not been able to resolve it either. Asked me if I had another PC to test it on.
 
MJCS said:
64 bit. I am just using the installer that comes up when I google "download blue iris". Pretty sure it's not x86...
Click to expand...
you should be downloading from here Download Blue Iris
when you install it defaults to 64 bit if you have a 64 bit os.
Try updating your motherboard bios.
And to clarify, the OS reinstall was done with the MS media creation tool not manufacture media?
 
When you try to launch Blue Iris, you should see blueiris.exe in Task Manager > details tab. If it doesn't appear there, or appears for only a split second, then check the Event Viewer. I think Blue Iris crashes are usually reported under Windows Logs > Application. Granted the error details will more than likely be complete gibberish, but this will at least be confirmation that Blue Iris is crashing, and it is something tangible you could send to BI support. Probably they already had you do this... you said as much in your original post, but it never hurts to double check.
 
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By the way I'm pretty sure BI is being built with VS 2017 so it is the VC++ 2017 redistributable packages you would need. Likely not 2013. Either way the installer should take care of anything like that already.
 
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fenderman said:
you should be downloading from here Download Blue Iris
when you install it defaults to 64 bit if you have a 64 bit os.
Try updating your motherboard bios.
And to clarify, the OS reinstall was done with the MS media creation tool not manufacture media?
Click to expand...

Tried this install. Same. When I go to run, I get the "Are you sure you want to allow this app" I say yes. It thinks. It disappears. Nothing happens. I check the event log under both applications and system. Nothing. it's like magic.
 
MJCS said:
Tried this install. Same. When I go to run, I get the "Are you sure you want to allow this app" I say yes. It thinks. It disappears. Nothing happens. I check the event log under both applications and system. Nothing. it's like magic.
Click to expand...
are you using an admin windows account?
 
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