Blue Iris Will Not Start. At All! No errors.

Discussion in 'Troubleshooting' started by MJCS, Apr 20, 2018.

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  1. MJCS

    MJCS n3wb

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    Blue Iris stopped loading. I get the splash screen and then nothing. No errors on the screen. No errors in the event log.

    I reloaded the computer with a fresh install of Windows 10.

    Same thing.

    I looked at the program folder, read the readme, downloaded and installed Visual Runtime 2013, no change.

    I've tried Blue Iris Admin and non-admin
     
  2. MJCS

    MJCS n3wb

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    Found an old 4.3.9.0 installer. Uninstalled the old, rebooted. Installed 4.3.9.0. Same thing.
     
  3. Dasstrum

    Dasstrum IPCT Contributor

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    Did you check if Blue Iris is running (ctrl + alt + del) in the background? If so maybe force close and restart.

    When you say you found the old installer did you do a full uninstall ?
     
  4. MJCS

    MJCS n3wb

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  5. Dasstrum

    Dasstrum IPCT Contributor

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    Lol...yes to what?
     
  6. MJCS

    MJCS n3wb

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    unisntalled Blue Iris. Looked for registry entries and program files folders but none found. Restarted Computer. Installed old installer.
     
  7. MJCS

    MJCS n3wb

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    This is still unresolved...
     
  8. fenderman

    fenderman Staff Member

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    Clean install Windows using the media creation tool
     
  9. MJCS

    MJCS n3wb

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    This has already been done. I twas one of the first steps.

     
  10. MJCS

    MJCS n3wb

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    I paid for support. So far they have not been able to resolve it either. Asked me if I had another PC to test it on.
     
  11. fenderman

    fenderman Staff Member

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    what are the specs on the pc you are using?
     
  12. MJCS

    MJCS n3wb

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    i5-4570
    4GB RAM
    500GB SSD
     
  13. fenderman

    fenderman Staff Member

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    is windows 32 bit or 64? are you installing BI 32 or 64?
     
  14. MJCS

    MJCS n3wb

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    64 bit. I am just using the installer that comes up when I google "download blue iris". Pretty sure it's not x86...
     
  15. fenderman

    fenderman Staff Member

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    you should be downloading from here Download Blue Iris
    when you install it defaults to 64 bit if you have a 64 bit os.
    Try updating your motherboard bios.
    And to clarify, the OS reinstall was done with the MS media creation tool not manufacture media?
     
  16. bp2008

    bp2008 Staff Member

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    When you try to launch Blue Iris, you should see blueiris.exe in Task Manager > details tab. If it doesn't appear there, or appears for only a split second, then check the Event Viewer. I think Blue Iris crashes are usually reported under Windows Logs > Application. Granted the error details will more than likely be complete gibberish, but this will at least be confirmation that Blue Iris is crashing, and it is something tangible you could send to BI support. Probably they already had you do this... you said as much in your original post, but it never hurts to double check.
     
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  17. bp2008

    bp2008 Staff Member

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    By the way I'm pretty sure BI is being built with VS 2017 so it is the VC++ 2017 redistributable packages you would need. Likely not 2013. Either way the installer should take care of anything like that already.
     
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  18. MJCS

    MJCS n3wb

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    Tried this install. Same. When I go to run, I get the "Are you sure you want to allow this app" I say yes. It thinks. It disappears. Nothing happens. I check the event log under both applications and system. Nothing. it's like magic.
     
  19. MJCS

    MJCS n3wb

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    Forgot to mention that fresh install was done with media creation tool
     
  20. fenderman

    fenderman Staff Member

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    are you using an admin windows account?