Sweet! LTS is releasing an ONVIF compatible doorbell with SD card slot and 940nm IR

[elitef]

Not sure what you mean. I tried going to the More... menu and clicking Logout. Force Stopped the app, then re-opened it, logged in, but get the same thing. Are these the steps you recommended, or should I logout of the RCA app, then try using the Hikvision app to set the area?

That is exactly what I meant. Log out from the RCA app, force stop the app, go back into it, log in with the hikconnect account, go click on the camera, go to settings, click on the area where you start to draw, if you get the same grid with no image, click on Live View within that grid, and once the picture loads, click on the back button within the app for it to bring you back to the grid drawing page. Those are the exact steps I take when I get the message that it is not available.

Hikvision app is not used in any steps at all. I actually uninstalled it, along with the LTS app. RCA is hands up superior to all others.

 

[lk229]

That is exactly what I meant. Log out from the RCA app, force stop the app, go back into it, log in with the hikconnect account, go click on the camera, go to settings, click on the area where you start to draw, if you get the same grid with no image, click on Live View within that grid, and once the picture loads, click on the back button within the app for it to bring you back to the grid drawing page. Those are the exact steps I take when I get the message that it is not available.

Hikvision app is not used in any steps at all. I actually uninstalled it, along with the LTS app. RCA is hands up superior to all others.

I was afraid that's what you meant. I've tried it 4 times now with the same results. I've clicked on Live View within the grid, the image loads, I go back but just get the grid again. I've done it over and over. Maybe I should try to uninstall the app and re-install it.
If it makes a difference, I'm running the app under Android 9 Pie.

 

[elitef]

I was afraid that's what you meant. I've tried it 4 times now with the same results. I've clicked on Live View within the grid, the image loads, I go back but just get the grid again. I've done it over and over. Maybe I should try to uninstall the app and re-install it.
If it makes a difference, I'm running the app under Android 9 Pie.

I was told that some have this issue and was told that it clears up within a day or so, but the steps that I take appear to resolve the issue

 

[Ehab Saad]

Issue here. I have an RCA variant of this device that I just updated the firmware using ivms-4200 for Mac to 180726 downloaded off Nelly site. Everything appears to be working fine but now when I get a notification for motion detected, it used to save in the messages area of the RCA security app, but it's no longer doing so. How do I fix this? The notification appears, if I click it I can playback, but then it disappears and the messages section always shows no record. Please help

 

[Bitslizer]

Issue here. I have an RCA variant of this device that I just updated the firmware using ivms-4200 for Mac to 180726 downloaded off Nelly site. Everything appears to be working fine but now when I get a notification for motion detected, it used to save in the messages area of the RCA security app, but it's no longer doing so. How do I fix this? The notification appears, if I click it I can playback, but then it disappears and the messages section always shows no record. Please help

Delete the camera from the app, reset the doorbell by pressing the reset key for 20 second and go through the add device again

 

[Bitslizer]

My bell has been "offline" according to Hikconnect sine last night, but it is working fine on my NVR... push notification still comes through but just the picture, can't playback video or liveview/bell ring session from the app. NVR still pull the RTSP stream just fine. Is it just me or is other folks having the same issue?

 

[elitef]

My bell has been "offline" according to Hikconnect sine last night, but it is working fine on my NVR... push notification still comes through but just the picture, can't playback video or liveview/bell ring session from the app. NVR still pull the RTSP stream just fine. Is it just me or is other folks having the same issue?

Same here. I just checked the RCA app, and its offline. though a motion was triggered this morning when I left the house, so not sure how long it has been "OFFLINE" but the camera is up and running because it is recording to my Synology DSM Surveillance Station just fine.

 

[Bitslizer]

Same here. I just checked the RCA app, and its offline. though a motion was triggered this morning when I left the house, so not sure how long it has been "OFFLINE" but the camera is up and running because it is recording to my Synology DSM Surveillance Station just fine.

So sounds like something with their backend rather than the DB itself, will wait and see, and see if we get more corroboration

 

[RyanODan]

Delete the camera from the app, reset the doorbell by pressing the reset key for 20 second and go through the add device again

Like @Bitslizer said and I've mentioned in the previous pages: If you upgrade the doorbell you need to factory default it after the upgrade. You can also do it through the web interface of the camera, choose the "Restore All" option.

 

[Pilot04]

Same here. I just checked the RCA app, and its offline. though a motion was triggered this morning when I left the house, so not sure how long it has been "OFFLINE" but the camera is up and running because it is recording to my Synology DSM Surveillance Station just fine.

Yeah, I've seen this before when they have hiccups on their cloud backend. It's not just the Hikvision Doorbell but I've seen it on their Ezviz cameras as well which uses the same backend. My RCA doorbell continued to record to my Dahua NVR just fine during that period and still got push notifications on motion so attributed to Hikvision maybe patching/rebooting their servers or they had networking issue for brief period.

 

[Ehab Saad]

Does resetting the camera via the web portal accomplish the same thing as using the physical button? I upgraded the firmware and want to do reset as I've set the motion sensitivity to low and chosen the motion zones yet still get alerts each time a car goes by .

 

[klunkerbus]

@Ehab Saad - I would assume that the Restore All option in the web interface is the same as pressing & holding the button on the device, although I say that I've proven that.

On your cars driving by, FWIW I had to take out an additional row of boxes in the sensitivity screen before cars driving down the street weren't picked up, even though the cars weren't passing through those zones. IOW, I don't think there's a knife-edge distinction between what is enabled and what isn't. Either that or the sensitivity zones just simply aren't that accurate. At least that was my observation.

 

[TechBill]

Is this still the best IP doorbell cam to date?

I have an all Dahua camera and NVR set up and Dahua do have a doorbell cam but from the review that it is a poorly designed doorbell cam so I am looking into this one and anyone know if this doorbell cam will work with Dahua NVR and will NVR recognize the motion detect trigger from it?

I am aware Dahua and Hikvision make a better doorbell cam with keypads and built intercom but my family are Deaf so we have no need for keypads or fancy talkie box . We just want a simple looking doorbell cam.

Thank you

 

[Bitslizer]

Is this still the best IP doorbell cam to date?

I have an all Dahua camera and NVR set up and Dahua do have a doorbell cam but from the review that it is a poorly designed doorbell cam so I am looking into this one and anyone know if this doorbell cam will work with Dahua NVR and will NVR recognize the motion detect trigger from it?

I am aware Dahua and Hikvision make a better doorbell cam with keypads and built intercom but my family are Deaf so we have no need for keypads or fancy talkie box . We just want a simple looking doorbell cam.

Thank you

The Hikvision bell will not trigger MD event on the Dahua NVR, the Dahua NVR can do normal 24/7 recording though

 

[Ehab Saad]

Just confirming that 180726 is still locked to 12 FPS, correct? It's not just mine?

 

[Bitslizer]

Yeah, I've seen this before when they have hiccups on their cloud backend. It's not just the Hikvision Doorbell but I've seen it on their Ezviz cameras as well which uses the same backend. My RCA doorbell continued to record to my Dahua NVR just fine during that period and still got push notifications on motion so attributed to Hikvision maybe patching/rebooting their servers or they had networking issue for brief period.

Day 2 and it was still offline on the RCA/Hikconnect app, i ended up rebooting (read not factory reset just a power cycle) the DB via the webportal... it pop back up on the App as online as soon as the reboot was completed. anyone found a way to reboot from the RCA/Hikconnect app?

 

[Bitslizer]

Just confirming that 180726 is still locked to 12 FPS, correct? It's not just mine?

yup 12

 

[TechBill]

It's not "fully 100%" ONVIF compatible then? Will it record MD to the memory card inside doorbell then? It have an iPhone app correct? Does it pop up a notification and vibrates with sound off when motion is detected? (I am Deaf)

Thank you for your feedback!

 

[Bitslizer]

It's not "fully 100%" ONVIF compatible then? Will it record MD to the memory card inside doorbell then? It have an iPhone app correct? Does it pop up a notification and vibrates with sound off when motion is detected? (I am Deaf)

Thank you for your feedback!

I only have andriod so can't speak to how well the iOS app works, but yes it send push notification and vibrate on motion detection and doorbell press. No its not fully ONVIF compatible, it support the basic, but no the advanced like MD. Yes MD video are record to the SD card, and stream from SD card to your app (not store on cloud). It does not record 24/7 to SD card, you will need a NVR for that.

Be careful with the Sound alert, on android the notfication sound "Intense" setting would set off a fire alarm/air raid type siren that made me almost poop my pants the first time it went off. I'm not sure if that's the same on the iOS app. Maybe ask a friend to verify the sound is actually vibrate only.

 

[klunkerbus]

I discussed the MD and Dahua DVR issue with tech support where I purchased my Dahua re-brand from. What they told me is that the DVR support for MD would depend on what part(s) of the ONVIF protocol the doorbell supported. @TechBill - to clarify, in addition to not being able to do MD in the DVR, at least on mine you can't do ANYTHING but view it/record it. You can't make any image adjustments (brightness, contrast, etc.) or exposure adjustments (BLC, WDR, etc.).

It's unfortunate that we don't really know what has to happen for HikVision to think a doorbell is offline. Is it a polling timeout, or the result of status being reported by the DB1, or ???

Here's where my opinion may get contentious. I gave up on the live feed from the DB1. What I found in my initial playing around with it is that if I wanted the DB1 to work reliably as a video doorbell with MD and ring notifications going to a phone, we were best off not using the live feed. In my case, enabling the live feed would predictably lead to the DB1 being declared as offline or, more mysteriously, the DB1 configuration being changed such that motion detection was disabled. Maybe not right away, but it was just a matter of time before something would go belly up.

In my opinion, the DB1 can't adequately deal with the continuous feed. Sure, having perfect WiFi will help minimize retransmissions and stuff, but I think the issues may be more complex than that. I question whether the processor in the DB1 can really keep up with all the MD & live feed processing that's going on, leading to it occasionally going belly up. Or, maybe there are thermal issues that are exagerated by the heavy processing and the near-continuous WiFi transmission involved with live feed. Somewhere, I remember reading someone was disabling their IR LEDs to minimize thermal problems they thought they were having. Interestingly, I did informally think most of my issues were occurring either overnight (when the IR LEDs would be on), or in the morning when direct sun was hitting the DB1. It could realistically be some combination...

All I can say is that our DB1 functions flawlessly as a video doorbell as long as I'm not doing the live feed from it.