So I got a reply from the software company. And this is what I was told.
" Each license or maintenance key includes 1 year of updates. You have installed a version that's "too new" for your current maintenance.
If my subscription was expired, how did I get it?
We see this all the time here. Someone is moving to a different computer and they download the latest BI from the website for the new computer, but they are on an older version on the original computer and haven't paid the renewals, so bam they get the eval copy.
@SpacemanSpiff is correct - you simply go to the latest update prior to when your purchase expired, you are good to go. As he linked, fortunately IPCT keeps every update download.
So I got a reply from the software company. And this is what I was told.
" Unfortunately at this time due to a server failure, we don't ourselves have access to any older versions."
This is what I kinda worried about - did the server failure mean the Ken lost his working copy of the most recent version of BI and he will have to recreate everything added going back to when he was able to restore the server?
I am not sure how the software works or any software development in general - can he take the most recent version that he issued and "get into it" to manipulate it and make changes, or did he have a different version that he makes changes to and then pushes a button to create the version that goes out for sale/updating?
We haven't seen a new update since this happened and I hope it is simply because he is busy trying to get everything else going and figure out the solution so this doesn't happen again, but part of me is concerned that he now has to work from a year old copy of BI to update?