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I went to review some footage and note that whilst several images have been produced, when I double click onto any of them, it says image not found. In addition, when I right click onto the image and try to select “go to containing folder”, this option is greyed out. I have also looked in...

Has anyone else had bounce backs from Ken? Your message did not reach some or all of the intended recipients. Subject: RE: Sent: 09/05/2020 14:29 The following recipient(s) cannot be reached: priority@blueirissoftware.com on The recipient has been deleted...

Hi all, I've held off upgrading from V4 to V5, because the current system just works. This is the spec of the machine it is currently installed on: Operating System Windows 10 Pro 64-bit CPU Intel Core i7 2600S @ 2.80GHz 60 °C Sandy Bridge 32nm Technology RAM 16.0GB...

On my desktop, I have two shortcut icons for BI which are for admin and non-admin. Can someone please advise what their purpose is and why would I use one over the other?

Hi all, I've uploaded a .bvr video to Youtube which should be around one hour long but when I play it on Youtube, it plays very fast and the video is around 1.5 minutes long. Why would this be and id there a way in which I can make it play at the proper speed on Youtube?

I am struggling to understand how to reduce the BI file size when using a Hikvision camera. I have uploaded the video section photo of the camera in question but can anyone please advise what settings I need to adjust to make the BI file size smaller?

Having transferred BI to a new machine, I notice that previously flagged and protected clips are now not showing - I have re-built the database. Is there anyway to get them to show?

I am looking to trial a move to a new machine but I am concerned that when i have imported the registry settings that clips will be deleted or moved etc because. Is there a way to start BI to make sure all is working okay but prevent it from moving and or deleting files?

I have been running BI for nearly three years but in the last couple of weeks I've updated some of the external Foscam cameras to Hikvision. I now have the following cameras in use: 3 x Hikvision DS-2CD2355FWD-I 2 x Foscam F189 4 x Tenvis My server spec is: Operating System Windows Small...

I was reading another topic about packets from cameras being sent back to Chinese servers which presumably means that they can gain access to our networks. What is the best way to check to see if this is happening?

I have a BVR file which is around 4GB in size and only the first couple of minutes of this file is something that I'd like to retain. If I apply the sliders to the respective positions, can I then cut out the section of file that I want to keep? It looks like I can do this but it will be in a...

Hi all, The server and hard drives which BI is installed has become full and as per the rules, has started to move data to elsewhere. For some reason, all of the alerts JPEG's have been removed from the local drive to overspill which is a NAS and when i go to playback clips from a camera, I...

I've just logged onto the server and see that my support expires today. It looks like I have two options; extended service or priority support. Does anybody have any experience of what is best to get? Presumably, if you don't do anything then you wont be allowed any upgrades?

Does anybody have any experience with speed cameras and BI?

I was at a premises today and watching some cctv whilst waiting to speak to somebody. When one of the cameras picked up motion of say a moving vehicle, it would follow the vehicle around as far as possible. It got me wondering whether BI would do this. Anybody assist, please?

I've noticed that possibly upgrading to the latest version, on each camera the red warning triangle is showing. If you simply single clikc onto each camera, the triangle vanishes. Has anybody else experienced this?

If, for example, I have an eight hour bvr file and seven hours 58 seconds of this file is rubbish, can I cut the rubbish out, keep the two minutes and then have it so that BI will record it in it's database?

I've had an update error with BI which has meant that I cant start the programme. More on this here https://www.ipcamtalk.com/showthread.php/11767-Blue-Iris-Update-Error It's got me wondering whether there is a set procedure for having a redundant copy of BI on another machine ready to roll if...

I've gone to check to see whether there are any updates (which I do a couple of times per week) and having installed the new update and gone to launch BI, I get an error message which states "The application was unable to start correctly (Oxc000007b). Click OK to close the application" Any...

Hi All, I had a server go down and but have managed to locate all the alerts jpgs and movie files. I have repaired the database but when i click onto the "All clips" icon in the clips pane on the right of the screen, there seems to be a lot of snapshot files in there and not movie files. Does...

Hi all, I am wondering whether you can help me here with the above message which I am receiving. I've got 7 cameras all together; 3 foscam and 4 are Tenvis. The problem seems to be only with the Tenvis and the only way to get the camera going again is to manually turn off the power to the...