BI back to eval version?

[farnk]

Hi,
My BI is back to evaluation version? I inserted the product code but the "next" button isn't becoming available? I purchase BI from here.

More details
I tried to click on the DEMO button but that isn't working either. I have zero days left.
I noticed that I wasn't getting emails and decided to check the PC. I noticed BI wasn't running and launched it. Now I am at were I am at.


TIA
Frank

 

[fenderman]

Hi,
My BI is back to evaluation version? I inserted the product code but the "next" button isn't becoming available? I purchase BI from here.

TIA
Frank

Did you update blue Iris just before it went into evaluation mode?

 

[SouthernYankee]

search is your friend.
in google enter
site:ipcamtalk.com evaluation


Before asking a question search the forum first...
The best way to search the forum is to use Google
In the google search window enter.. site:ipcamtalk.com ?????? ..where ?????? is the items/terms you are interested in.
Example site:ipcamtalk.com evaluation

 

[farnk]

Did you update blue Iris just before it went into evaluation mode?

Don't think so.

 

[sebastiantombs]

What version of BI are you using? What is the status of your support plan?

 

[farnk]

What version of BI are you using? What is the status of your support plan?

Actually, I can't even get demo up and running. So correction, I am not in eval version. I have zero days left and demo button when click doesn't do anything.

 

[sebastiantombs]

Just guessing, but you either had automatic updates on or manually updated. BI requires a support plan to update. Technically it's been that way for a while but has started being enforced since version 5 came out. Your best bet is to revert back to whatever you had running or update your support plan to get the current version working. The latest, stable, version is 5.2.3.11

There are numerous threads here discussing this.

 

[farnk]

Just guessing, but you either had automatic updates on or manually updated. BI requires a support plan to update. Technically it's been that way for a while but has started being enforced since version 5 came out. Your best bet is to revert back to whatever you had running or update your support plan to get the current version working. The latest, stable, version is 5.2.3.11

There are numerous threads here discussing this.

How do I figure out my version that I used or last version? I assume it is the version immediately prior to 5.2.3.11?

 

[sebastiantombs]

Well, start with the earliest 5.x.x.x and go from there if you don't know what version you were running. Is there a "Blue Iris 5" subdirectory in the "program Files" directory of your C:/ drive? Have a look in there and use the second, or third, newest .exe file, "BlueIris_5xxx.exe".

 

[fenderman]

Are you entering the key with the dashes?

 

[farnk]

Are you entering the key with the dashes?

With or without the dashes, it doesn't work.

 

[fenderman]

With or without the dashes, it doesn't work.

how many total characters (without dashes does your key have)?
Try reverting back to version 5.2.6.5 or earlier and see if it works.

 

[farnk]

how many total characters (without dashes does your key have)?
Try reverting back to version 5.2.6.5 or earlier and see if it works.

16.

 

[farnk]

Well, start with the earliest 5.x.x.x and go from there if you don't know what version you were running. Is there a "Blue Iris 5" subdirectory in the "program Files" directory of your C:/ drive? Have a look in there and use the second, or third, newest .exe file, "BlueIris_5xxx.exe".

I found the directory. In it, it has Blue Iris 4.

 

[fenderman]

16.

A blue iris serial number will have 25 characters (excluding the dashes) You are likely trying to enter a support key. If you upgraded from BI4 using a support key you must enter the original bi4 key that is now your bi5 key.
If you purchased from the forum it would not have been an upgrade. The key would be in your store account.

 

[farnk]

A blue iris serial number will have 25 characters (excluding the dashes) You are likely trying to enter a support key. If you upgraded from BI4 using a support key you must enter the original bi4 key that is now your bi5 key.
If you purchased from the forum it would not have been an upgrade. The key would be in your store account.

This worked! Thanks! Now can I upgrade up to a certain version or I have to stick with the version, ver 4, I have?

 

[fenderman]

This worked! Thanks! Now can I upgrade up to a certain version or I have to stick with the version, ver 4, I have?

Did you pay for extended support to upgrade to 5?

 

[farnk]

Did you pay for extended support to upgrade to 5?

Nothing in my account says otherwise. So I guess I have to stick with version 4.

 

[fenderman]

Nothing in my account says otherwise. So I guess I have to stick with version 4.

The 35 bucks to upgrade the version five is well worth it

 

[samplenhold]

Nothing in my account says otherwise. So I guess I have to stick with version 4.

On the tab where your support key is listed, what does it say under "Support Level"? It should have a date and time. If it states Version 5 eligible, then you can upgrade.