You're entitled to an opinion and I don't owe Dahua anything but believe you shouldn't condemn a brand because it doesn't fit YOUR specific needs.
I'm not condemning the brand because it doesn't fit my needs. I knew going into the deal that it may not fit my specific needs, but I bought it anyway because I wouldn't know unless I tried it. Had everything been as described and it still not fit my needs, then I would have tossed it up as a lesson learned. That's not where my rub is, though. My condemning the brand is over false advertising / untrustworthy specs. That's why I have concerns over recommending the brand. The fact is, I don't know always know what specs are and are not important to someone else. What's important for you may not be important to me. I also don't know what specs I can and cannot trust when a brand is giving false specs. I can't tell someone "this camera will do what you want" when I can't trust the specs on that camera. For example, someone with a professional project says "I need to mount a fixed lens camera on a pole X meters from a row of parking spaces and need it to cover Y number of parking spaces which are Z meters wide and need it zoomed as close as possible.....I do the math and determine they need a 52 degree coverage angle. If a camera says it covers a 60 degree angle (which would be an almost prefect match) but in reality only covers a 45 degree angle (which would not work), then I've misled them by recommending that camera. I need to know that a brand has trustworthy specs in order to properly inform someone if the camera will work for them or not. When I see a brand giving inaccurate specs multiple times, I lose trust in that brand's listed specs and thus cannot recommend that brand in a professional environment where exact specs are required. For the average home security cam, it will probably work fine...but in my work, I typically don't deal with the average Joe Blow that wants to catch criminals roaming in his backyard. I mostly deal with more complex commercial situations where exact specs are needed
I understand you are frustrated because the specifications don't line up with what you testing has discovered, perhaps your research and findings are better directed at Dahua directly instead of these forums. Plenty of people out there who would be more than satisfied with this PTZ.
Definitely, I agree 100%. I've tried this, but thus far have not gotten anyone at Dahua familiar enough with English to understand what my problem is and give a response. I'm trying to explain my problem and then they tell me to talk to someone else...That someone else they forward me to is just a distributor that sells the products and has no control over firmware bugs or anything like that. I need a manufacturer technical support, but after weeks of trying, still have not been able to get in touch with one. I've also been waiting weeks to hear back from Andy, but no response. I don't expect anyone here to be able to solve my problem; I'm just sharing my experience here so that others that may have a specific interest in specs may be able to avoid the hassle that I've gone through. Most of the time when I even bring up these issues is only when someone responds to my earlier posts trying to help and seem to be misunderstanding where my issue is. Thus, I respond to their post reiterating my issues to them specifically. I realize others on the board that have been following along the whole time already know what my problem is..That's why I typically quote the person that I'm speaking to directly instead of posting a generic post. If someone doesn't want to rehear my problem, they don't have to read my clarification replies to another poster...or they don't have to read any of my posts at all, for that matter. I don't see where me talking to other posters about issues I'm having is such a big deal.
I have a string of issues with Dahua at the moment. Does it stop me from recommending Dahua or using it myself, no. It would be nice to get these problems resolved but it's no deal breaker.
Doesn't stop me from using it either. I use mine everyday and honestly am mostly satisfied, believe it or not! It's just a few issues that I'm having that are frustrating me. More frustrating than the actual problems themselves is the apparent lack of concern by the company and seller and the belittling of my problem by a certain few "dahua fanboy" posters on here. If I had complained about these exact same issues on a Huisun thread, these same posters would be right along with me trashing the brand...but when it's Dahua, they take issue and belittle the problem as something irrelevant.
Best of luck with whatever you decide to do but if it's frustrating you might be best to move onto an alternative brand if it does what you need.
That's the million dollar question! I don't know if another brand makes a unit that will serve the purpose or not. That's a research in progress. In the meantime, I'm trying to give this one every benefit of the doubt.
