Hi - I am past 70 years (young) but my son refers to me as "the old man" so I guess it is all about perspective?
Late last year he purchased a 12 camera HIK Vision DS-7600NI-12/P series NVR and after spruiking the benefits to me I asked the obvious question: "Did you buy from an Australian based company? (for after sales support) "Well yes, I bought on line but they have a Sydney address and their prices are competitive"
Long story in short version, I paid him to buy an 8 camera system from the same series and he spent a reasonable amount of time crawling through ceiling space to install the cable and set it up. Worked great and all was well till I a couple of months later I asked my number 2 son to install the app on my iPhone so I could interrogate the system when away from home. The "electrician" had not written down the password, indeed doubted he even had used one so we ultimately were locked out of the $2000 system and now I don't have anything that works.
No worries you say, just go back to your supplier and ask for the factory reset. No so fast - apparently this "Aussie" based company are in fact in Malaysia, wasted our time with stupid answers until pay-pal expiry date then left us out in the cold. HIK Vision we have discovered, will not help with anything not purchased through "one of their authorised agents."
So - do I throw out a perfectly good security system costing more than $2000 or is there a way to get it up an running again? All legitimately bought and paid for, how were we to know these Malaysian "shonks" were not authorised? It appears where HIK Vision are concerned it is "Buyer Beware!" I am assured by a local security specialist that the system is all good, we are just locked out because we tried one too many times to guess the password. Any intelligent help would be gratefully received
Late last year he purchased a 12 camera HIK Vision DS-7600NI-12/P series NVR and after spruiking the benefits to me I asked the obvious question: "Did you buy from an Australian based company? (for after sales support) "Well yes, I bought on line but they have a Sydney address and their prices are competitive"
Long story in short version, I paid him to buy an 8 camera system from the same series and he spent a reasonable amount of time crawling through ceiling space to install the cable and set it up. Worked great and all was well till I a couple of months later I asked my number 2 son to install the app on my iPhone so I could interrogate the system when away from home. The "electrician" had not written down the password, indeed doubted he even had used one so we ultimately were locked out of the $2000 system and now I don't have anything that works.
No worries you say, just go back to your supplier and ask for the factory reset. No so fast - apparently this "Aussie" based company are in fact in Malaysia, wasted our time with stupid answers until pay-pal expiry date then left us out in the cold. HIK Vision we have discovered, will not help with anything not purchased through "one of their authorised agents."
So - do I throw out a perfectly good security system costing more than $2000 or is there a way to get it up an running again? All legitimately bought and paid for, how were we to know these Malaysian "shonks" were not authorised? It appears where HIK Vision are concerned it is "Buyer Beware!" I am assured by a local security specialist that the system is all good, we are just locked out because we tried one too many times to guess the password. Any intelligent help would be gratefully received