Getting the footage from Hikvision devices.

[Mihaitz222222]

Hello! I have a few Hikvision dvrs and i was wondering what is the best way to get the full quality footage. I've been downloading it through ivms 4200 and then using another app to convert it so it can be played it without their player. If this is the best way, what software do you recommend to convert it without losing quality?
Cheers!

 

[alastairstevenson]

Use the web GUI and download whole segments via the 'Download' menu of Playback search.
Or for smaller clips, use the 'Clip' tool in the web GUI Playback pages.
No conversion required if the DVR is encoding using h.264

 

[Mihaitz222222]

Use the web GUI and download whole segments via the 'Download' menu of Playback search.
Or for smaller clips, use the 'Clip' tool in the web GUI Playback pages.
No conversion required if the DVR is encoding using h.264

It doesn't work for me. The path it gives after the download doesn't exist.
Also, it's using h265

 

[alastairstevenson]

The path it gives after the download doesn't exist.

It sounds like Windows has dropped the files into the Windows Virtualstore - because it doesn't trust your IE11 enough to write files to userspace.
The Virtualstore is a hard-to-find hidden location.

But you can fix this by either adding the DVR IP address to IE11 'Trusted Sites', or if that's not enough, run IE11 'As administrator' where the files will go to the configured location.

h.265 is fairly widely supported these days in media players.

 

[Mihaitz222222]

It sounds like Windows has dropped the files into the Windows Virtualstore - because it doesn't trust your IE11 enough to write files to userspace.
The Virtualstore is a hard-to-find hidden location.

But you can fix this by either adding the DVR IP address to IE11 'Trusted Sites', or if that's not enough, run IE11 'As administrator' where the files will go to the configured location.

h.265 is fairly widely supported these days in media players.

Thanks for the help.
I managed to get the download working but i'm still not able to play it with other players.

 

[alastairstevenson]

i'm still not able to play it with other players.

Install an h.265 codec for your (unspecified) favourite player, plenty of them around, try a Google search.

 

[Mihaitz222222]

Install an h.265 codec for your (unspecified) favourite player, plenty of them around, try a Google search.

It's vlc and from what i was able to find it supports h265. But when i try to open a downloaded file it crashes.

 

[alastairstevenson]

Also, it's using h265

Definitely h.265 and not the Hikvision proprietary variant h.265+ ?
Do you have a small inocuous video sample you could attach?

 

[Mihaitz222222]

h.265+ is turned off
even the website doesn't allow me to upload it
I had to upload it to wetransfer
i checked and with the player from ivms it works.

 

[Trax95008]

You can set iVMS-4200 to export in .avi no need to convert afterwards

 

[alastairstevenson]

even the website doesn't allow me to upload it

Well, it plays with no problems (edit - in Linux) this is the format :

alastair@PC-I5 ~/Downloads $ mediainfo camera3_test.mp4
General
Complete name                            : camera3_test.mp4
Format                                   : MPEG-PS
File size                                : 1.32 MiB
Duration                                 : 4 min 27 s
Overall bit rate                         : 41.4 kb/s
FileExtension_Invalid                    : mpeg mpg m2p vob vro pss evo

Video
ID                                       : 224 (0xE0)
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L3.1@Main
Duration                                 : 4 min 27 s
Bit rate                                 : 40.6 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 30.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.001
Stream size                              : 1.29 MiB (98%)
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Text
ID                                       : 189 (0xBD)
Format                                   : RLE
Format/Info                              : Run-length encoding
Duration                                 : 4 min 26 s


alastair@PC-I5 ~/Downloads $

And this is what it looks like, all 4 and a half minutes of it.

 

[alastairstevenson]

It's vlc and from what i was able to find it supports h265. But when i try to open a downloaded file it crashes.

I just tried the file on a fairly fresh install of Windows 10.
As you've seen - VLC just crashes.
Windows media player doesn't play it, even with the h.265 codec from the MS Store installed. Neither does the 'TV &Film' app play it.

But the files plays OK in Linux with VLC and Celluloid.
Here is VLC codec info :

 

[SamM]

What version of ivms4200 are you using?

I have a c# program written to extract video, let me know if you would want to try it?

 

[Mihaitz222222]

What version of ivms4200 are you using?

I have a c# program written to extract video, let me know if you would want to try it?

the latest one, and i'll give your program a try.