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I tried but failed. Please help me if I failThat password reset request file can only be processed by a Hikvision support person on an internal Hikvision support system.
You must send it to support.eu@hikvision.com
I tried but failed. Please help me if I failThat password reset request file can only be processed by a Hikvision support person on an internal Hikvision support system.
You must send it to support.eu@hikvision.com
Please pleaseI tried but failed. Please help me if I fail
So unhelpful.Unfortunately, Hikvision responded to the XML file I got using SADP with: "The serial number(s) that have been provided for the device(s) is either NOT from the North American Region, products purchased outside of our Region, purchased from unauthorized distributor(s) (Such as eBay, or Amazon), or simply not Hikvision products. "
Hey Alastair, thanks for your help. Unfortunately, it seems to be timing out still:So unhelpful.
It probably took them almost as long to respond in that way as to provide the reset code.
However - with that version of firmware it should be possible to extract the camera password using the Hikvision 'backdoor vulnerability'.
Use this URL in the browser, replacing the IP address with that of the camera.
http://<camera_IP_address>/System/configurationFile?auth=YWRtaW46MTEK
It should extract a configuration file.
Zip it up and attach here and we can decrypt and decode it to extract the password.
The IP address as shown in your screenshot (192.168.254.10) suggests the camera is on a Hikvision NVR PoE port.This is the IP address I'm plugging in from SADP for this camera. Our system is closed loop and not connected to the internet, FWIW.
The IP address as shown in your screenshot (192.168.254.10) suggests the camera is on a Hikvision NVR PoE port.
SADP will find Hikvision devices even when they are on different IP address ranges than the PC it's running on, when the PC is connected to an unused NVR PoE port.
But for browser access - the PC IP address needs to be in the same range as the camera.
So to get this method to work, you will need to temporarily manually change the PC IP address to a static value in the same range as the camera, such as 192.168.254.100
That should work OK.
Hey Alastair, after setting a static IP, the downloaded HikVisionPasswordResetHelper.exe was able to reset the password. Thanks for your advice, couldn't have done it without you (and a little Googling on how to set DNS!)The IP address as shown in your screenshot (192.168.254.10) suggests the camera is on a Hikvision NVR PoE port.
SADP will find Hikvision devices even when they are on different IP address ranges than the PC it's running on, when the PC is connected to an unused NVR PoE port.
But for browser access - the PC IP address needs to be in the same range as the camera.
So to get this method to work, you will need to temporarily manually change the PC IP address to a static value in the same range as the camera, such as 192.168.254.100
That should work OK.
That's good!the downloaded HikVisionPasswordResetHelper.exe was able to reset the password
On the assumption that you mean 'other than by contacting Hikvision for a reset code'.Is it possible to unlock cameras with firmware 5.4.5 build 170124 other thank Hikvision genuine procedure ?
Progress, found the thread mentioning the Hikvision portal, went there and downloaded an earlier version of SADP and am able to modify the network parameters using pwd 12345. Still cannot access the web portal of the cam but am wondering if it uses flash and W10 does not have that anymore...I just picked up some private label Hikvision dome cameras. They say INC-MP20V on a sticker for the model number and internet searches indicate the company as ILDVR.
SAPD is seeing them and reporting them as DS-2CD852MF with a serial number starting with IMC-MP20Vxxx... here is one of the serials:
INC-MP20V0020110915BCWR270620411WC
They are V2.0build 110718
The "manual" is a subset of the Hikvision manual.
I used the tool on here to get the reset code, using the SADP tool / forgot password I am getting a message password recovered with a green check. The manual indicates the default admin pwd is 12345. However when trying to reset the IP via the SADP tool using 12345 after doing the password recovery it times out.
Attached is a screen shot of the web page I get when connecting to the camera.
Using admin / 12345 or root / 12345 it does nothing when I press either logon or reset.
Any ideas?
Am able to add to BI using admin / 12345. Now to figure out how to access the camera web front end... Has excellent picture...Progress, found the thread mentioning the Hikvision portal, went there and downloaded an earlier version of SADP and am able to modify the network parameters using pwd 12345. Still cannot access the web portal of the cam but am wondering if it uses flash and W10 does not have that anymore...