Hikvision DVR Bootloop after switched off

alastairstevenson

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Did you manage to get an ethernet cable to connect the laptop to the router?
I'm assuming that you are not running any network protection type of anti-virus software.

OK, if you are up for it, let's try a deeper test of the NVR than pointing the browser at it.
There is a really useful, technical, tool called nmap that can examine what a device is offering over the network.
In basic form, it's not hard to use.

Download and install nmap from here : Download the Free Nmap Security Scanner for Linux/Mac/Windows
Use the "Latest stable release self-installer: nmap-7.70-setup.exe"

After installation, at the Windows command line, use this command :

nmap 192.168.0.200

And paste the result back here.
 

Anj

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results are below

Starting Nmap 7.70 ( Nmap: the Network Mapper - Free Security Scanner ) at 2018-11-15 21:41 GMT Standard Time

NSE: Loaded 148 scripts for scanning.

NSE: Script Pre-scanning.

Initiating NSE at 21:41

Completed NSE at 21:41, 0.00s elapsed

Initiating NSE at 21:41

Completed NSE at 21:41, 0.00s elapsed
 

Anj

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i have got another Ethernet wire, but my modem is connected to the router via Ethernet as its in modem mode,
and then DVR to router so thats my 2 Ethernet used! dont have a 3rd for my laptop,

only thing i can try is disconnect my router,
and turn on the WiFi in my modem?
 

Anj

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sorry more info came up on the application

Starting Nmap 7.70 ( Nmap: the Network Mapper - Free Security Scanner ) at 2018-11-15 21:41 GMT Standard Time

NSE: Loaded 148 scripts for scanning.

NSE: Script Pre-scanning.

Initiating NSE at 21:41

Completed NSE at 21:41, 0.00s elapsed

Initiating NSE at 21:41

Completed NSE at 21:41, 0.00s elapsed

Initiating Parallel DNS resolution of 1 host. at 21:41

Completed Parallel DNS resolution of 1 host. at 21:41, 0.02s elapsed

Initiating SYN Stealth Scan at 21:41

Scanning 192.168.0.200 [1000 ports]

SYN Stealth Scan Timing: About 28.55% done; ETC: 21:43 (0:01:18 remaining)

SYN Stealth Scan Timing: About 58.55% done; ETC: 21:43 (0:00:43 remaining)

Completed SYN Stealth Scan at 21:43, 102.87s elapsed (1000 total ports)

Initiating Service scan at 21:43

Initiating OS detection (try #1) against 192.168.0.200

Failed to resolve "nmap".

Retrying OS detection (try #2) against 192.168.0.200

NSE: Script scanning 192.168.0.200.

Initiating NSE at 21:43

Completed NSE at 21:43, 0.00s elapsed

Initiating NSE at 21:43

Completed NSE at 21:43, 0.00s elapsed

Nmap scan report for 192.168.0.200

Host is up.

All 1000 scanned ports on 192.168.0.200 are filtered

Too many fingerprints match this host to give specific OS details

Network Distance: 0 hops



NSE: Script Post-scanning.

Initiating NSE at 21:43

Completed NSE at 21:43, 0.00s elapsed

Initiating NSE at 21:43

Completed NSE at 21:43, 0.00s elapsed

Read data files from: C:\Program Files (x86)\Nmap

OS and Service detection performed. Please report any incorrect results at Nmap OS/Service Fingerprint and Correction Submission Page .

Nmap done: 1 IP address (1 host up) scanned in 124.95 seconds

Raw packets sent: 2048 (94.672KB) | Rcvd: 0 (0B)
 

Anj

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iv just tried it with a Ethernet cable too, still the same result
 

alastairstevenson

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Nmap is saying that the DVR has no web services, or any other services, running.
Certainly that would explain why you cannot access it with the browser.
That suggests the DVR is not working.
Which conflicts with what SADP shows.

Please try this, as a check:
nmap 192.168.0.1
 

Anj

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Starting Nmap 7.70 ( Nmap: the Network Mapper - Free Security Scanner ) at 2018-11-15 23:23 GMT Standard Time

NSE: Loaded 148 scripts for scanning.

NSE: Script Pre-scanning.

Initiating NSE at 23:23

Completed NSE at 23:23, 0.00s elapsed

Initiating NSE at 23:23

Completed NSE at 23:23, 0.00s elapsed

Initiating ARP Ping Scan at 23:23

Scanning 192.168.0.1 [1 port]

Completed ARP Ping Scan at 23:23, 2.58s elapsed (1 total hosts)

Initiating Parallel DNS resolution of 1 host. at 23:23

Completed Parallel DNS resolution of 1 host. at 23:23, 0.06s elapsed

Initiating SYN Stealth Scan at 23:23

Scanning 192.168.0.1 [1000 ports]

Discovered open port 53/tcp on 192.168.0.1

Discovered open port 22/tcp on 192.168.0.1

Discovered open port 80/tcp on 192.168.0.1

Increasing send delay for 192.168.0.1 from 0 to 5 due to 34 out of 84 dropped probes since last increase.

Increasing send delay for 192.168.0.1 from 5 to 10 due to 32 out of 79 dropped probes since last increase.

Discovered open port 1900/tcp on 192.168.0.1

Completed SYN Stealth Scan at 23:24, 38.03s elapsed (1000 total ports)

Initiating Service scan at 23:24

Scanning 4 services on 192.168.0.1

Completed Service scan at 23:24, 21.17s elapsed (4 services on 1 host)

Initiating OS detection (try #1) against 192.168.0.1

Failed to resolve "nmap".

WARNING: Service 192.168.0.1:1900 had already soft-matched upnp, but now soft-matched rtsp; ignoring second value

WARNING: Service 192.168.0.1:1900 had already soft-matched upnp, but now soft-matched sip; ignoring second value

NSE: Script scanning 192.168.0.1.

Initiating NSE at 23:24

Completed NSE at 23:25, 8.50s elapsed

Initiating NSE at 23:25

Completed NSE at 23:25, 0.00s elapsed

Nmap scan report for 192.168.0.1

Host is up (0.0049s latency).

Not shown: 996 closed ports

PORT STATE SERVICE VERSION

22/tcp open ssh Dropbear sshd 2011.54 (protocol 2.0)

| ssh-hostkey:

|_ 1039 e3:46:f3:c4:92:e6:54:ae:ae:65:f8:7a:3b:b7:29:49 (RSA)

53/tcp open domain dnsmasq 2.62

| dns-nsid:

|_ bind.version: dnsmasq-2.62

80/tcp open http BusyBox http 1.19.4

| http-methods:

|_ Supported Methods: GET HEAD POST

|_http-title: Site doesn't have a title (text/html).

1900/tcp open upnp MiniUPnP 1.8 (UPnP 1.1)

| fingerprint-strings:

| FourOhFourRequest, GetRequest:

| HTTP/1.0 404 Not Found

| Content-Type: text/html

| Connection: close

| Content-Length: 134

| Server: TP-Link/TP-LINK UPnP/1.1 MiniUPnPd/1.8

| Ext:

| <HTML><HEAD><TITLE>404 Not Found</TITLE></HEAD><BODY><H1>Not Found</H1>The requested URL was not found on this server.</BODY></HTML>

| GenericLines:

| 501 Not Implemented

| Content-Type: text/html

| Connection: close

| Content-Length: 149

| Server: TP-Link/TP-LINK UPnP/1.1 MiniUPnPd/1.8

| Ext:

| <HTML><HEAD><TITLE>501 Not Implemented</TITLE></HEAD><BODY><H1>Not Implemented</H1>The HTTP Method is not implemented by this server.</BODY></HTML>

| HTTPOptions:

| HTTP/1.0 501 Not Implemented

| Content-Type: text/html

| Connection: close

| Content-Length: 149

| Server: TP-Link/TP-LINK UPnP/1.1 MiniUPnPd/1.8

| Ext:

| <HTML><HEAD><TITLE>501 Not Implemented</TITLE></HEAD><BODY><H1>Not Implemented</H1>The HTTP Method is not implemented by this server.</BODY></HTML>

| RTSPRequest:

| RTSP/1.0 501 Not Implemented

| Content-Type: text/html

| Connection: close

| Content-Length: 149

| Server: TP-Link/TP-LINK UPnP/1.1 MiniUPnPd/1.8

| Ext:

| <HTML><HEAD><TITLE>501 Not Implemented</TITLE></HEAD><BODY><H1>Not Implemented</H1>The HTTP Method is not implemented by this server.</BODY></HTML>

| SIPOptions:

| SIP/2.0 501 Not Implemented

| Content-Type: text/html

| Connection: close

| Content-Length: 149

| Server: TP-Link/TP-LINK UPnP/1.1 MiniUPnPd/1.8

| Ext:

|_ <HTML><HEAD><TITLE>501 Not Implemented</TITLE></HEAD><BODY><H1>Not Implemented</H1>The HTTP Method is not implemented by this server.</BODY></HTML>

1 service unrecognized despite returning data. If you know the service/version, please submit the following fingerprint at Nmap Fingerprint Submitter 2.0 :

SF-Port1900-TCP:V=7.70%I=7%D=11/15%Time=5BEE0035%P=i686-pc-windows-windows

SF:%r(GetRequest,117,"HTTP/1\.0\x20404\x20Not\x20Found\r\nContent-Type:\x2

SF:0text/html\r\nConnection:\x20close\r\nContent-Length:\x20134\r\nServer:

SF:\x20TP-Link/TP-LINK\x20UPnP/1\.1\x20MiniUPnPd/1\.8\r\nExt:\r\n\r\n<HTML

SF:><HEAD><TITLE>404\x20Not\x20Found</TITLE></HEAD><BODY><H1>Not\x20Found<

SF:/H1>The\x20requested\x20URL\x20was\x20not\x20found\x20on\x20this\x20ser

SF:ver\.</BODY></HTML>\r\n")%r(GenericLines,124,"\x20501\x20Not\x20Impleme

SF:nted\r\nContent-Type:\x20text/html\r\nConnection:\x20close\r\nContent-L

SF:ength:\x20149\r\nServer:\x20TP-Link/TP-LINK\x20UPnP/1\.1\x20MiniUPnPd/1

SF:\.8\r\nExt:\r\n\r\n<HTML><HEAD><TITLE>501\x20Not\x20Implemented</TITLE>

SF:</HEAD><BODY><H1>Not\x20Implemented</H1>The\x20HTTP\x20Method\x20is\x20

SF:not\x20implemented\x20by\x20this\x20server\.</BODY></HTML>\r\n")%r(HTTP

SF:Options,12C,"HTTP/1\.0\x20501\x20Not\x20Implemented\r\nContent-Type:\x2

SF:0text/html\r\nConnection:\x20close\r\nContent-Length:\x20149\r\nServer:

SF:\x20TP-Link/TP-LINK\x20UPnP/1\.1\x20MiniUPnPd/1\.8\r\nExt:\r\n\r\n<HTML

SF:><HEAD><TITLE>501\x20Not\x20Implemented</TITLE></HEAD><BODY><H1>Not\x20

SF:Implemented</H1>The\x20HTTP\x20Method\x20is\x20not\x20implemented\x20by

SF:\x20this\x20server\.</BODY></HTML>\r\n")%r(RTSPRequest,12C,"RTSP/1\.0\x

SF:20501\x20Not\x20Implemented\r\nContent-Type:\x20text/html\r\nConnection

SF::\x20close\r\nContent-Length:\x20149\r\nServer:\x20TP-Link/TP-LINK\x20U

SF:pnP/1\.1\x20MiniUPnPd/1\.8\r\nExt:\r\n\r\n<HTML><HEAD><TITLE>501\x20Not

SF:\x20Implemented</TITLE></HEAD><BODY><H1>Not\x20Implemented</H1>The\x20H

SF:TTP\x20Method\x20is\x20not\x20implemented\x20by\x20this\x20server\.</BO

SF:DY></HTML>\r\n")%r(FourOhFourRequest,117,"HTTP/1\.0\x20404\x20Not\x20Fo

SF:und\r\nContent-Type:\x20text/html\r\nConnection:\x20close\r\nContent-Le

SF:ngth:\x20134\r\nServer:\x20TP-Link/TP-LINK\x20UPnP/1\.1\x20MiniUPnPd/1\

SF:.8\r\nExt:\r\n\r\n<HTML><HEAD><TITLE>404\x20Not\x20Found</TITLE></HEAD>

SF:<BODY><H1>Not\x20Found</H1>The\x20requested\x20URL\x20was\x20not\x20fou

SF:nd\x20on\x20this\x20server\.</BODY></HTML>\r\n")%r(SIPOptions,12B,"SIP/

SF:2\.0\x20501\x20Not\x20Implemented\r\nContent-Type:\x20text/html\r\nConn

SF:ection:\x20close\r\nContent-Length:\x20149\r\nServer:\x20TP-Link/TP-LIN

SF:K\x20UPnP/1\.1\x20MiniUPnPd/1\.8\r\nExt:\r\n\r\n<HTML><HEAD><TITLE>501\

SF:x20Not\x20Implemented</TITLE></HEAD><BODY><H1>Not\x20Implemented</H1>Th

SF:e\x20HTTP\x20Method\x20is\x20not\x20implemented\x20by\x20this\x20server

SF:\.</BODY></HTML>\r\n");

MAC Address: B0:4E:26:01:34:86 (Tp-link Technologies)

Device type: general purpose

Running: Linux 2.6.X|3.X

OS CPE: cpe:/o:linux:linux_kernel:2.6 cpe:/o:linux:linux_kernel:3

OS details: Linux 2.6.32 - 3.10

Uptime guess: 0.043 days (since Thu Nov 15 22:23:03 2018)

Network Distance: 1 hop

TCP Sequence Prediction: Difficulty=263 (Good luck!)

IP ID Sequence Generation: All zeros

Service Info: OS: Linux; CPE: cpe:/o:linux:linux_kernel



TRACEROUTE

HOP RTT ADDRESS

1 4.91 ms 192.168.0.1



NSE: Script Post-scanning.

Initiating NSE at 23:25

Completed NSE at 23:25, 0.00s elapsed

Initiating NSE at 23:25

Completed NSE at 23:25, 0.00s elapsed

Read data files from: C:\Program Files (x86)\Nmap

OS and Service detection performed. Please report any incorrect results at Nmap OS/Service Fingerprint and Correction Submission Page .

Nmap done: 1 IP address (1 host up) scanned in 85.87 seconds

Raw packets sent: 1881 (83.558KB) | Rcvd: 1044 (44.241KB)
 

alastairstevenson

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Those results look normal for the router, it's showing the expected services are visible.
I'm afraid that test shows that the DVR is not responding normally over the network, despite it appearing normal with SADP, and that the laptop is working ok.

The DVR can probably be recovered, but would require more complex work, using the serial console, which would be quite hard to handle over this type of dialogue.

It looks like we have got a big obstacle.

To begin with, it looked quite promising after you managed to re-install the firmware and the DVR showed up on SADP.
 

Anj

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OK cheers no problem thank you for your help and assistance in this matter, yes it might get a bit more complicated if we carried on any further with the serial console instructions, I'm gonna go to our local cctv shop and see what Dvrs they have in stock.
 

alastairstevenson

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I'm gonna go to our local cctv shop and see what Dvrs they have in stock.
I had a quick look on eBay and Gumtree earlier to see if there was one the same available, but I didn't see any at reasonable prices.

If you do visit the local CCTV shop - maybe first ask if they could re-flash the correct firmware for you.
And I'd be surprised if they don't have the ability to connect to the serial console to see what's going on.
 

Anj

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Cheers, iv bought a slightly newer model, which can support upto 5mp, let's hope this one lasts longer than 2 years! I did ask them about flashing but they seemed clueless! I knew more information about the Dvr than they did! Thanks again for your help and assistance in this matter. This case is now closed!
 

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alastairstevenson

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Cheers, iv bought a slightly newer model, which can support upto 5mp, let's hope this one lasts longer than 2 years!
Oh well, you had a really good go at bringing the DVR back to life.
It did look like it was going to be OK based on what you were seeing and doing.
It sounds like it's playing an important role in your environment - a pity it missed your neighbour's incident.

Given the more detailed facilities of the serial console connection - it's probably possible to revive it.
Do you feel inclined to spend any more time on this?
 

Anj

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Hello Alastair, in this moment in time I think il have to put this on pause, as iv got 4 kids to look after and il I've done last week is just try to fix the dvr after work all evening! The new one is up and running for now. So hopefully I get no more issues. Thanks again for your help and assistance in this matter.
 

Anj

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Yes Alastair that's right! You wouldn't believe what happened! I had 2 power outages few days ago, luckily my new Dvr rebooted, however only 2 out of my 7 cameras came back online! I'm using 2 psu with 4 way splitters each, regardless of which psu I use, only the same 2 cameras work ! Iv had to ring my electrician whos coming some time next week, any ideas on what might be going on? The power outage shouldn't have blown the other cameras right? Just to confirm both psus work, as iv tried my cameras in both of the plugs! I hope I don't have to replace 5 more cameras.
 

alastairstevenson

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Oh dear, that's not good!
I've no idea what's going on.
Usually cameras connect back up again after power off with no problems.
Have you see my 'Conversation' ?
 
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