I am brand new to BI. I am having this same exact issue. I have contacted support about it. I just sent the email yesterday. I have since went ahead and bought BI (last night) even with this problem because of all the features. I hope this gets addressed. But here is a copy and paste of the email I sent them. (please no making fun of the cameras I bought, 1st time in setting something like this up and not loaded)
Hi There,
I am currently using ISpy connect to run my camera system. But
Blue Iris has got profiles with scheduling. That got me very interested in your product because the insects triggering false alarms are driving me nuts. With ISpy I have to adjust each camera's motion detection one at a time twice a day. Daylight and then night time. I saw that Blue Iris can help me with that by using profiles and scheduling. So I have downloaded it and am in my second day of testing and playing with settings.
Here is what I have got:
3.20 gigahertz Intel Core i5-3470
Windows 7 Professional (x64) Service Pack 1 (build 7601)
8140 Megabytes Usable Installed Memory
NVIDIA GeForce GTX 750 Ti
NETGEAR AC1750 Smart Wi-Fi Router
Netis PE6108GH 8-Port Gigabit Desktop Switch with 4 PoE Port
All wired connections made with Cat6 cable
4 - Reolink RLC-410 (PoE wired)
1 - Reolink RLC-410WS (wireless on the 5ghz band)
1 - Alptop AT-B603W (wireless on the 2.4ghz band)
So far my problem is every time I make adjustments to any of the wired Cameras and click ok they do not come back online. I get the very annoying No-Signal error window. That is highly annoying as I am in the process of tweaking the settings a lot. What is strange is they will come back online only AFTER I start up the Reolink PC client while running Blue Iris. Once I start up the Reolink Client on my PC the cameras will start working again after about 15 seconds. I have tried to enter the IP/port/user name/password manually for all cameras and I have also had Blue Iris do it for me by having it scan after the Reolink choice. Both ways I get the same result when tweaking settings. The wired cameras give the most problems. But When Blue Iris is saying No-Signal I can fire up either ISpy or the Reolink client and they see the cameras with no problem.
I really like the UI and looks of Blue Iris, and it is more versatile than Ispy and is in another ball park over the Reolink client. I really want to buy it, but the above problem really bugs me.
Also I have a question about the Blue Iris App. Do you have to purchase it for each and every device? Both the wife and I have a tablet and a phone each. We each have our own Google play account. I can understand having to purchase it once for each of our accounts for a total of $20.00. But, if we have to purchase it for every device that would be $40.00. YIKES! (our tablets do not leave home)
Thank You,
Robert