@EMPIRETECANDY My cameras started with IP address 192.168.
1.64. The instructions say this is the factory setting. If the customer did not already try the RESET button, I recommend this:
1. use RESET button to reset camera to the factory settings
2. if his home computer network uses 192.168.
1.__ address zone, then try to connect to camera again at
after the RESET
3. if his home computer network uses 192.168.
4.__ address zone, then change a computer to a 192.168.
1.__ address and now try to connect to the camera at factory 192.168.1.64 while the computer has a 192.168.1.__ address. If he can connect, he can change the camera to the IP address zone that his
Blue Iris computer uses.
If he knows how to use nMap, he should be able to change the computer IPv4 address, but here is a movie to show where to find the setting if he needs it (English language):
I also recommend that your customer should check the 192.168.4.64 address while the camera is unplugged, because it is possible there is another device already using the .64 address. I did that here at home once, two cameras had the same IP address, and I could not connect to the new one.