Check out our Doorbell 101 we have a Troubleshooting section, there may be things you have not tried...I have had my NSC-DB2 for a while setup through BI with PIR setup as a limited distance trigger. All worked well until last weekend when the camera went out. No power led on the unit at all. Checked the transformer and it was putting out 20.8 VAC at the transformer. Was finally able to pull the Doorbell off the wall, and I am getting 20.7 VAC at the NSC-DB2 screw terminals. Tried resetting power and still nothing for power.
What else should I check to see if this thing can be fixed? It's a mechanical chime and power kit is installed.
I would not even know what to replace it with at this point of I had to go that route.
Thanks David, I checked the 101 before looking into the transformer. It's over a year old and has to deal with AZ heat. The 101 is a great source of information. I really liked my Nelly's version with ONVIF functionality. Didn't like the PIR lens being destroyed from people mistaking it as a the doorbell button.Check out our Doorbell 101 we have a Troubleshooting section, there may be things you have not tried...
I live in TX, my DB has registered 140 degrees during the Summer, this is my third Summer with this Doorbell...Thanks David, I checked the 101 before looking into the transformer. It's over a year old and has to deal with AZ heat. The 101 is a great source of information. I really liked my Nelly's version with ONVIF functionality. Didn't like the PIR lens being destroyed from people mistaking it as a the doorbell button.
Is there anything I should check at the power kit? Last idea I had, but wouldn't know what to look for specifically.
Hi David,I live in TX, my DB has registered 140 degrees during the Summer, this is my third Summer with this Doorbell...
So you mentioned you are not getting any lights at the Doorbell correct? Have you tried Reset? Do you see any lights at all when it tries to Boot?
View attachment 91171
A few things to try too:
⦁ If you are unable to get your Doorbell to RESET; try completely Removing Power to the Doorbell (Turn off your breaker or physically disconnect your Doorbell from Power) for at least One Hour or until you see no more lights. The Doorbell has an internal battery that needs to drain enough to properly do a Full Reset. - VorlonFrog - Tomgar - NickTheGreat, NickTheGreat
⦁ SOLID RED BUTTON LIGHT; = BRICKED!!! (UPDATE: We have a solution to fix bricked DBs, try this by - Skinah or argus) (So Far (as of August 2020) THREE people to date has been able to recover their Doorbell past this point/problem, see usafltg)
Hello David,Have you disconnected power for an hour or so and tried to reapply power to clear the battery/settings?
You have a year warranty if the DB is dead.
You can still download the last RCA firmware from EZVIZ site (see below I just tested it), I also Zipped/Attached the two RCA firmwares I got, I believe the one with the I in the filename is for International, but that is just a guess from several here.i may have asked this same question before. but cant seem to find the answer.
have the RCA variant, and have loaded the LaView firmware. I did the reset by accident, so now the user and pass wont line up in the app. I used IVMS4200 and inputted my SSID and password to get through the app.
but now im lookin at installing the db1c and would like to sell my older RCA.
Anyway I get can this back to the rca firmware with the stock credentials that came with the RCA doorbell?
| Kyle Youre very welcome David, and you as well! |
David appreciate your help, have a good day |
| Kyle no problem! |
| David ok great, thanks |
| David just thinking of the wifi settings |
| Kyle You can press and hold that small white button. However upon the setup, the next owner will have to do that anyway |
| David ok so no reset on the doorbell? |
| Kyle Correct, if you remove it from your Guarding Vision account, thats all that needs to be done. So the next owner can add it to their account. |
| David Hi |
| Kyle Hey David |
| David Question; I would like to sell my DB2 Doorbell, I will be moving, what do I need to do, unregister in App and do a Reset on the Doorbell so the new home owners can use it? |
You can still download the last RCA firmware from EZVIZ site (see below I just tested it), I also Zipped/Attached the two RCA firmwares I got, I believe the one with the I in the filename is for International, but that is just a guess from several here.
From our 101:
RCA (HSDB2):
(Jan 30, 2019) Build 190124
View attachment 91339
You may want to follow Alex's firmware guide. I believe a Reset of the DB after the upgrades seems to be the big change from when we all just upgraded way back without Reset.
⦁ HERE IS A MORE ADVANCED STEP-BY-STEP PROCEDURE TO UPGRADE/CHANGE YOUR FIRMWARE - alexdelprete
Here is what Nelly's suggested, we had a family move 12/2020 and wanted to leave the DB for the new owners. Be sure to delete your account on the cloud through the App. I would start with removing the Doorbell first. Then Delete your account. Sorry you have to read from bottom up...
This is a transcript of a conversation you had on www.nellyssecurity.com:
Kyle
Youre very welcome David, and you as well!
David
appreciate your help, have a good day
Kyle
no problem!
David
ok great, thanks
David
just thinking of the wifi settings
Kyle
You can press and hold that small white button. However upon the setup, the next owner will have to do that anyway
David
ok so no reset on the doorbell?
Kyle
Correct, if you remove it from your Guarding Vision account, thats all that needs to be done. So the next owner can add it to their account.
David
Hi
Kyle
Hey David
To send a reply to the www.nellyssecurity.com team simply reply to this email
David
Question; I would like to sell my DB2 Doorbell, I will be moving, what do I need to do, unregister in App and do a Reset on the Doorbell so the new home owners can use it?
HTH
Yes...Let me find the writeup, but this method was usually used on Bricked DBs...I don't see why you can't point to the .dav file through Hik's software...so no way to just put the new DAV file on the doorbell via the SD card?
Yes...Let me find the writeup, but this method was usually used on Bricked DBs...I don't see why you can't point to the .dav file through Hik's software...
Did you already get your DB1C?yea, that may be the easiest.. ill try it tomorrow