grampadeal
n3wb
I did - just yesterday I factory reset it and redid all the configuration, it still refuses to ring my chime.second question: did you factory reset it and reconfigured it from scratch?
I did - just yesterday I factory reset it and redid all the configuration, it still refuses to ring my chime.second question: did you factory reset it and reconfigured it from scratch?
I did - just yesterday I factory reset it and redid all the configuration, it still refuses to ring my chime.
I did - do you think I ought to try using the Guarding Vision app to reconfigure it? Is that app able to configure the doorbell?DId you use EZVIZ app to reconfigure it?
I did - do you think I ought to try using the Guarding Vision app to reconfigure it? Is that app able to configure the doorbell?
Gotcha.It is, but I wanted you to try ezviz. you did.
DId you measure voltages in normal conditions and when pressing the button? We must be sure that the doorbell is activating electrically.
If you see nothing, then you should RMA it.
Gotcha.
The voltage measures at 0V at the chime across the Front and Trans screws and doesn't change when the doorbell button is pressed. At the doorbell itself, it measures 17V across the doorbell wires.
My suspicion is the doorbell isn't closing the circuit on the chime, so the hammers don't get the voltage they need (they're not getting any) so the chime doesn't actuate.
Thanks, I have an open support thread with them and I have reached back out to them, I think we're moving in the RMA direction. I'm hoping that solves the issue. I appreciate your help!If you are sure about the wiring and connection of the power-kit, you should RMA it. If you bought an officially supported chime, you have to raise a support request and they must answer asking you to troubleshoot things. After you've completed all troubleshooting they will propose the RMA.
Thanks, I have an open support thread with them and I have reached back out to them, I think we're moving in the RMA direction. I'm hoping that solves the issue. I appreciate your help!
Will do. I'm positive the wiring and the power kit are set up correctly since the chime does indeed ring when the doorbell is shorted. When/if I have resolution, I'll post back.No problem. Hope you solve it. Let us know.
Gotcha.
The voltage measures at 0V at the chime across the Front and Trans screws and doesn't change when the doorbell button is pressed. At the doorbell itself, it measures 17V across the doorbell wires.
My suspicion is the doorbell isn't closing the circuit on the chime, so the hammers don't get the voltage they need (they're not getting any) so the chime doesn't actuate.
Yeah, I measured the voltage in VAC, most doorbells operate on alternating current in the US.
This doorbell has an AC/DC converter, it operates on DC internally. I also tried powering it with 12v DC: it works fine.
Yes but I think the chime need to be powered by AC for it to ring and the camera doorbell need to be powered all the time to operate.
That where powerkit supposedly to come in by providing a continuing power to the doorbell when the circuit is broken (analog doorbell not pressed) then for a second or two when the button is pressed the powerkit is suppose to allow the circuit to close (complete circuit) at the chime instead of bypassing it to keep the camera doorbell powered. This is my theory so I can be wrong about this.
I sent them my invoice on 9/24 after they determined the power kit may be the issue, they then mailed the power kit to me on 10/6 and I had it by 10/9.
As noted, though, it didn't fix anything since I believe the issue to reside with the doorbell firmware or hardware.
I had the exact same issue, my chime worked for some time then stopped suddenly.