NVR Keeps Crashing DS-7608NI-E2

[Paul Arthur]

Not sure when every i try to use the system a bit it seems to reboot when i change setting on some cameras some are non Hikvision even when using the app via the iPad on one of the ptz it seems to crash i tried again but it seems ok ?

what could this be i checked updates but it says all updated :?

the system info is as

Model DS-7608NI-E2 / 8P
Firmware Version V3.4.2 build 160205
Encoding Version V5.0 build 160201
Web Version V4.0.1 build 160202
Plugin Version V3.0.6.1

 

[alastairstevenson]

As a long shot - maybe check the SMART detail on the HDDs as these have been a factor in some NVRs rebooting.
In particular, check the counts for reallocated sectors, pending sectors, or any of those attributes indicative of HDD problems.
What's available varies with the HDD model.
And see if there is anything of relevance in the NVR log.

 

[scn101]

Along the same lines as @alastairstevenson's reply, what type of HDD are you using? I've seen reboots using regular hard drives and when I switched to a WD Purple surveillance drive, the issues resolved.

 

[Paul Arthur]

hard drive is a WD40PURX 4tb
will check logs

 

[Paul Arthur]

just checked no problems all counts are zero beside the spin up time and start stop count

 

[Paul Arthur]

checked logs says 1892016-07-31 21:34:44 OperationLocal: Abnormal Shutdown

 

[Paul Arthur]

 

[Paul Arthur]

i attached the log

1323 2016-07-31 21:00:31 Alarm Start Motion Detection D4 1324 2016-07-31 21:00:41 Alarm Stop Motion Detection D4
1325 2016-07-31 21:02:29 Information System Running State
1326 2016-07-31 21:02:39 Information System Running State
1327 2016-07-31 21:03:55 Alarm Start Motion Detection D4
1328 2016-07-31 21:03:56 Alarm Start Motion Detection D3
1329 2016-07-31 21:03:57 Alarm Start Motion Detection D1
1330 2016-07-31 21:04:02 Alarm Line Crossing Detection StartedD4
1331 2016-07-31 21:04:02 Alarm Intrusion Detection StartedD4
1332 2016-07-31 21:04:07 Alarm Stop Motion Detection D3
1333 2016-07-31 21:04:12 Alarm Line Crossing Detection StoppedD4
1334 2016-07-31 21:04:13 Alarm Intrusion Detection StoppedD4
1335 2016-07-31 21:04:13 Alarm Stop Motion Detection D1
1336 2016-07-31 21:04:14 Alarm Stop Motion Detection D4
1337 2016-07-31 21:05:09 Alarm Start Motion Detection D4
1338 2016-07-31 21:05:09 Alarm Start Motion Detection D1
1339 2016-07-31 21:05:09 Alarm Start Motion Detection D3
1340 2016-07-31 21:05:13 Alarm Line Crossing Detection StartedD4
1341 2016-07-31 21:05:13 Alarm Intrusion Detection StartedD4
1342 2016-07-31 21:05:15 Alarm Stop Motion Detection D3
1343 2016-07-31 21:05:21 Alarm Intrusion Detection StoppedD4
1344 2016-07-31 21:05:22 Alarm Line Crossing Detection StoppedD4
1345 2016-07-31 21:05:22 Alarm Stop Motion Detection D1
1346 2016-07-31 21:05:24 Alarm Stop Motion Detection D4
1347 2016-07-31 21:10:28 Alarm Start Motion Detection D4
1348 2016-07-31 21:10:38 Alarm Stop Motion Detection D4
1349 2016-07-31 21:11:28 Alarm Start Motion Detection D4
1350 2016-07-31 21:11:29 Alarm Start Motion Detection D1
1351 2016-07-31 21:11:45 Alarm Stop Motion Detection D4
1352 2016-07-31 21:11:46 Alarm Stop Motion Detection D1
1353 2016-07-31 21:12:39 Information System Running State
1354 2016-07-31 21:12:49 Information System Running State
1355 2016-07-31 21:22:49 Information System Running State
1356 2016-07-31 21:23:00 Information System Running State
1357 2016-07-31 21:27:40 Operation Remote: Login admin removed
1358 2016-07-31 21:28:22 Operation Remote: PTZ Control D2 admin removed
1359 2016-07-31 21:28:22 Alarm Start Motion Detection D2
1360 2016-07-31 21:28:24 Operation Remote: PTZ Control D2 admin removed
1361 2016-07-31 21:28:25 Operation Remote: PTZ Control D2 admin removed
1362 2016-07-31 21:28:33 Alarm Stop Motion Detection D2
1363 2016-07-31 21:28:37 Operation Remote: PTZ Control D2 admin removed
1364 2016-07-31 21:28:38 Operation Remote: PTZ Control D2 admin removed
1365 2016-07-31 21:28:38 Alarm Start Motion Detection D2
1366 2016-07-31 21:28:39 Operation Remote: PTZ Control D2 admin removed
1367 2016-07-31 21:28:40 Operation Remote: PTZ Control D2 admin removed
1368 2016-07-31 21:28:42 Operation Remote: PTZ Control D2 admin removed
1369 2016-07-31 21:28:43 Operation Remote: PTZ Control D2 admin removed
1370 2016-07-31 21:28:44 Operation Remote: PTZ Control D2 admin removed
1371 2016-07-31 21:28:46 Operation Remote: PTZ Control D2 admin removed
1372 2016-07-31 21:28:48 Operation Remote: PTZ Control D2 admin removed
1373 2016-07-31 21:28:51 Operation Remote: PTZ Control D2 admin removed
1374 2016-07-31 21:28:53 Operation Remote: PTZ Control D2 admin removed
1375 2016-07-31 21:28:53 Alarm Start Motion Detection D4
1376 2016-07-31 21:28:56 Operation Remote: PTZ Control D2 admin removed
1377 2016-07-31 21:29:01 Operation Remote: PTZ Control D2 admin removed
1378 2016-07-31 21:29:03 Operation Remote: PTZ Control D2 admin removed
1379 2016-07-31 21:29:07 Operation Remote: PTZ Control D2 admin removed
1380 2016-07-31 21:29:08 Operation Remote: PTZ Control D2 admin removed
1381 2016-07-31 21:29:09 Operation Remote: PTZ Control D2 admin removed
1382 2016-07-31 21:29:10 Operation Remote: PTZ Control D2 admin removed
1383 2016-07-31 21:29:11 Operation Remote: PTZ Control D2 admin removed
1384 2016-07-31 21:29:11 Alarm Stop Motion Detection D4
1385 2016-07-31 21:29:12 Operation Remote: PTZ Control D2 admin removed
1386 2016-07-31 21:29:14 Operation Remote: PTZ Control D2 admin removed
1387 2016-07-31 21:29:15 Operation Remote: PTZ Control D2 admin removed
1388 2016-07-31 21:29:17 Operation Remote: PTZ Control D2 admin removed
1389 2016-07-31 21:29:18 Operation Remote: PTZ Control D2 admin removed
1390 2016-07-31 21:29:19 Operation Remote: PTZ Control D2 admin removed
1391 2016-07-31 21:29:20 Operation Remote: PTZ Control D2 admin removed
1392 2016-07-31 21:29:22 Operation Remote: PTZ Control D2 admin removed
1393 2016-07-31 21:29:24 Operation Remote: PTZ Control D2 admin removed
1394 2016-07-31 21:29:24 Alarm Start Motion Detection D4
1395 2016-07-31 21:29:25 Operation Remote: PTZ Control D2 admin removed
1396 2016-07-31 21:29:27 Operation Remote: PTZ Control D2 admin removed
1397 2016-07-31 21:29:28 Operation Remote: PTZ Control D2 admin removed
1398 2016-07-31 21:29:29 Operation Remote: PTZ Control D2 admin removed
1399 2016-07-31 21:29:30 Operation Remote: PTZ Control D2 admin removed
1400 2016-07-31 21:29:31 Operation Remote: PTZ Control D2 admin removed
1401 2016-07-31 21:29:32 Operation Remote: PTZ Control D2 admin removed
1402 2016-07-31 21:29:33 Operation Remote: PTZ Control D2 admin removed
1403 2016-07-31 21:29:34 Operation Remote: PTZ Control D2 admin removed
1404 2016-07-31 21:29:35 Operation Remote: PTZ Control D2 admin removed
1405 2016-07-31 21:29:36 Alarm Stop Motion Detection D4
1406 2016-07-31 21:29:44 Alarm Stop Motion Detection D2
1407 2016-07-31 21:29:51 Operation Remote: Logout admin removed
1408 2016-07-31 21:29:52 Operation Remote: Alarm Disarming
1409 2016-07-31 21:30:13 Operation Remote: PTZ Control D2 admin removed
1410 2016-07-31 21:30:14 Operation Remote: PTZ Control D2 admin removed
1411 2016-07-31 21:30:14 Alarm Start Motion Detection D2
1412 2016-07-31 21:30:19 Operation Remote: PTZ Control D2 admin removed
1413 2016-07-31 21:30:20 Operation Remote: PTZ Control D2 admin removed
1414 2016-07-31 21:30:28 Alarm Stop Motion Detection D2
1415 2016-07-31 21:31:14 Operation Remote: PTZ Control D3 admin removed
1416 2016-07-31 21:31:15 Operation Remote: PTZ Control D3 admin removed
1417 2016-07-31 21:31:15 Alarm Start Motion Detection D3
1418 2016-07-31 21:31:16 Operation Remote: PTZ Control D3 admin removed
1419 2016-07-31 21:31:17 Operation Remote: PTZ Control D3 admin removed
1420 2016-07-31 21:31:17 Alarm Start Motion Detection D1
1421 2016-07-31 21:31:17 Alarm Start Motion Detection D4
1422 2016-07-31 21:31:18 Operation Remote: PTZ Control D3 admin removed
1423 2016-07-31 21:31:19 Operation Remote: PTZ Control D3 admin removed
1424 2016-07-31 21:31:22 Operation Remote: PTZ Control D3 admin removed
1425 2016-07-31 21:31:23 Operation Remote: PTZ Control D3 admin removed
1426 2016-07-31 21:31:24 Operation Remote: PTZ Control D3 admin removed
1427 2016-07-31 21:31:25 Operation Remote: PTZ Control D3 admin removed
1428 2016-07-31 21:31:27 Operation Remote: PTZ Control D3 admin removed
1429 2016-07-31 21:31:28 Operation Remote: PTZ Control D3 admin removed
1430 2016-07-31 21:31:29 Operation Remote: PTZ Control D3 admin removed
1431 2016-07-31 21:31:30 Operation Remote: PTZ Control D3 admin removed
1432 2016-07-31 21:31:33 Operation Remote: PTZ Control D3 admin removed
1433 2016-07-31 21:31:34 Operation Remote: PTZ Control D3 admin removed
1434 2016-07-31 21:31:35 Operation Remote: PTZ Control D3 admin removed
1435 2016-07-31 21:31:40 Alarm Stop Motion Detection D4
1436 2016-07-31 21:31:41 Alarm Stop Motion Detection D1
1437 2016-07-31 21:31:41 Alarm Stop Motion Detection D3
1438 2016-07-31 21:31:56 Operation Remote: PTZ Control D3 admin removed
1439 2016-07-31 21:31:57 Operation Remote: PTZ Control D3 admin removed
1440 2016-07-31 21:31:58 Operation Remote: PTZ Control D3 admin removed
1441 2016-07-31 21:31:59 Operation Remote: PTZ Control D3 admin removed
1442 2016-07-31 21:32:22 Operation Remote: PTZ Control D3 admin removed
1443 2016-07-31 21:32:23 Operation Remote: PTZ Control D3 admin removed
1444 2016-07-31 21:32:59 Information System Running State
1445 2016-07-31 21:33:09 Information System Running State
1446 2016-07-31 21:33:11 Operation Remote: Playback by Time D4 admin removed
1447 2016-07-31 21:33:30 Operation Remote: Playback by Time D4 admin removed
1448 2016-07-31 21:33:35 Operation Remote: Playback by Time D4 admin removed
1449 2016-07-31 21:33:44 Operation Remote: Playback by Time D4 admin removed
1450 2016-07-31 21:34:44 Operation Remote: Login admin removed
1451 2016-07-31 21:34:44 Operation Local: Abnormal Shutdown
1452 2016-07-31 21:36:36 Information HDD Information 1
1453 2016-07-31 21:36:36 Operation Power On
1454 2016-07-31 21:36:45 Operation Remote: Login SuperAdmin
1455 2016-07-31 21:36:45 Exception IP Camera Disconnect D1
1456 2016-07-31 21:36:45 Exception Video Signal Loss D1
1457 2016-07-31 21:36:45 Exception IP Camera Disconnect D2
1458 2016-07-31 21:36:45 Exception Video Signal Loss D2
1459 2016-07-31 21:36:45 Exception IP Camera Disconnect D4
1460 2016-07-31 21:36:45 Exception Video Signal Loss D4
1461 2016-07-31 21:36:45 Exception IP Camera Disconnect D5
1462 2016-07-31 21:36:47 Information Start Record D3
1463 2016-07-31 21:36:48 Exception EZVIZ Offline Exception
1464 2016-07-31 21:36:58 Information Start Record D2
1465 2016-07-31 21:36:58 Information Start Record D8
1466 2016-07-31 21:37:03 Information S.M.A.R.T. Information 1
1467 2016-07-31 21:37:16 Exception IP Camera Disconnect D6
1468 2016-07-31 21:37:16 Exception IP Camera Disconnect D7

 

[Phillip Walker]

Hi Did you ever manage to get this issue sorted? I have just purchased and am seeing exactly the same issue, happened about 6/7 times a day

 

[redfive]

@Phillip Walker
Which firmware is currently running on the NVR ?
Cheers,
jonatha

 

[Phillip Walker]

@Phillip Walker
Which firmware is currently running on the NVR ?
Cheers,
jonatha

Hi, 3.4.82 Build 160818

Kind Regards

 

[redfive]

Had the same issue with my DS7608NI-I2, downgraded the firmware to 3.3.6 no more issues, now I'm upgrading, step by step, more or less once a week, (currently 3.3.7).
IIRC, issues did start with 3.4.6 (and above), but someone has had issues even with 3.4.0
Cheers,
jonatha

 

[Phillip Walker]

Hmmm, I do actually have the DS7608NI-I2, not the E2...interesting....

I didn't think I could downgrade the firmware as it said it couldn't, but might give it another go.

Not sure if you are aware, Ive read somewhere that it was UPNP which was causing the issue, so I have literally just turned that off and am giving it a go. Will keep you updated

 

[redfive]

Of course, let me know how things go with UPNP turned off on 3.4.82
Thanks !
Cheers,
jonatha

 

[redfive]

@Phillip Walker
Mmm ....
Yesterday evening I've disabled the UPNP and upgraded again my DS7608NI-I2 to 3.4.82 (from 3.3.7), two 'Illegal Shutdown' since the upgrade ....
This evening I'll downgrade to 3.3.9 or so ...
Cheers,
jonatha

 

[Phillip Walker]

@Phillip Walker
Mmm ....
Yesterday evening I've disabled the UPNP and upgraded again my DS7608NI-I2 to 3.4.82 (from 3.3.7), two 'Illegal Shutdown' since the upgrade ....
This evening I'll downgrade to 3.3.9 or so ...
Cheers,
jonatha

I'm experiencing the same behaviour too. Damn annoyed no. Let me know how you get on with 3.3.9.

I have raised it with Hikvision support, and will let you know how I get on

Kind regards

 

[redfive]

@Phillip Walker
3.3.9, UPNP enable (even if, actually, I don't need it, just for test) 24h+ running, no issue so far
Cheers,
jonatha

 

[Phillip Walker]

Are you planning to go to V3.4.2 build160205 next?

Hikvision support are terrible, and really don't know whats up with it, and couldn't care less about the issue.

 

[Phillip Walker]

Hikvision have said UPNP Needs to remain switched off at all times, they are also blaming my drives (WD Red) as the cause, despite it having worked on previous firmware with 3 additional cameras to my current setup recording 24/7.

 

[Phillip Walker]

Also just been sent some more suggestions from Support....

If I unplug the network cable does it still happen....

If I remove the HDDs does it still happen....