Push Notification Images for Vertical Cam

morrisky

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Anyone else seeing push notification images for verticals being cropped to just the center of the image instead of showing the whole image? Any way to fix this?
 

morrisky

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Here is an example picture of a notification and a view of the camera.

I didn't notice this issue when I was on ios 10 but when I upgraded to ios 12 it seemed to start happening.
 
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Vettester

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I'm on iOS 12.2 and I'm not seeing this issue.
 
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I have this same issue on Android and only started happening when i manually rotated the cam 90' for the front door.

The Push Notification image is now blurry and only shows the center (not the doorway to see if i have packages or the person there)

Anyone have or know of a fix for this?
 

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morrisky

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The Dev said it needed to be fixed in the iOS app when I had contacted him, but haven't seen a new release that fixes it at all. Strangely the notification image looks fine on my watch though.
 

fenderman

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Hopefully there is a fix soon? This is very annoying :idk:
If I had to guess it probably wont get fixed until the new update to the app sometime this summer. If you email support perhaps he will tell you.
 

morrisky

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This is now fixed in version 5.3.2.8 with the new app. Though the vertical alert images seem to be quite pixelated compared to their horizontal versions so I'm asking Ken about that.
 
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This is now fixed in version 5.3.2.8 with the new app. Though the vertical alert images seem to be quite pixelated compared to their horizontal versions so I'm asking Ken about that.
Is this iOS only? i dont see any mobile app updates for Android. Thanks
 

morrisky

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Is this iOS only? i dont see any mobile app updates for Android. Thanks
Yeah, this was for the iOS version. Although the update was made to the main program to fix the issue so could affect android as well, not sure.
 

mikeynags

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Did you follow the advice from @fenderman above? Email the dev or support - he/they doesn't participate in IPCT.
 
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