Remote access problem

[Bob Velke]

I have no trouble accessing my cameras using the BI iPhone app as long as I'm on wifi. But when I'm not on wifi, it says that it can't find the server.

The WAN configuration on the iPhone app uses the IP address that I see when I access whatismyip.com directly from the server machine. And it uses the same port that the LAN setup uses.

Using the Remote Access Wizard on the server, the Web Server, Router, Port Forwarding, and Client App Login tests succeed. But the Remote Access test fails with "The operation has timed out."

What could I be doing wrong?

Thanks.

 

[fenderman]

I have no trouble accessing my cameras using the BI iPhone app as long as I'm on wifi. But when I'm not on wifi, it says that it can't find the server.

The WAN configuration on the iPhone app uses the IP address that I see when I access whatismyip.com directly from the server machine. And it uses the same port that the LAN setup uses.

Using the Remote Access Wizard on the server, the Web Server, Router, Port Forwarding, and Client App Login tests succeed. But the Remote Access test fails with "The operation has timed out."

What could I be doing wrong?

Thanks.

who is your wireless provider?

 

[Bob Velke]

who is your wireless provider?

The wifi is Comcast. The phone provider is AT&T.

 

[fenderman]

The wifi is Comcast. The phone provider is AT&T.

there have been issues with cricket which runs on the att network.
try using port 8080 as noted here Blue Iris UI3 Login in fail from WAN (Cricket Wireless)
make sure to change the port forward rules to reflect the port change as well as change the port in the app
you should consider using vpn for security reasons..see vpn primer for noobs thread.

 

[Bob Velke]

I changed the port to 8080 in the Remote Access Wizard, on the router's port forwarding, and in the app. I get the same results in the wizard and the app. It times out with no further error message. Thanks.

 

[fenderman]

I changed the port to 8080 in the Remote Access Wizard, on the router's port forwarding, and in the app. I get the same results in the wizard and the app. It times out with no further error message. Thanks.

test the port with canyouseeme

 

[Bob Velke]

test the port with canyouseeme

Yes, it sees it.

 

[fenderman]

Yes, it sees it.

disable the firewall on the pc for testing...what firewall/antivirus are you using?

 

[Bob Velke]

When Windows Defender and router Firewalls and Avast Antivirus are disabled, the results are the same.

 

[fenderman]

When Windows Defender and router Firewalls and Avast Antivirus are disabled, the results are the same.

does it work when you are on remote wifi? meaning when you are on wifi in a remote location away from your lan?

 

[Bob Velke]

does it work when you are on remote wifi? meaning when you are on wifi in a remote location away from your lan?

Yes.

 

[fenderman]

Yes.

its likely related to the att/cricket issue...other than changing the port i have not seen a solution...see my alternatives in that thread...or you can email support but i doubt he can help you...

 

[Bob Velke]

ok, thanks.

 

[SouthernYankee]

I use StraightTalk that uses AT&T. I have OPENVPN on my ASUS router and on my Android phone. I use the Blue Iris android app. I use the asuscomm for my DDNS.

I do not have any problems.