As mentioned in this thread, you generally go back to your dealer. For example if you purchased from Andy (@EMPIRETECANDY) you would reach out to him, if you purchased from someone else then reach out directly there.
HTH
HTH
That's certainly not the Auto tracking Firmware in my camera.
hi everyone im new here to this forum.
i bought this ptz cam bcz i read this forum and topic . my cam doesn't have the autotracking mode no i am looking for the firmware on the website of dahua .
there are many firmwares i was reading the other topic from andy which refers to this firmware DH_SD-prometheus_multilang_NP_Stream3_V2.800.0000000.17.R.190819.bin
can anyone check his firmware or his download if this is the correct one ? for the autotracking .
i wanna be sure before i do the upgrade . thx
Just update back to the last firmware. To eliminate issues, shut uncheck "Auto Check for Updates" in your settings. (Save it when done)My camera SD49425XB was auto tracking (firmware 2.800.1341000.0.R, Build Date 2020-03-12) , after installing the latest firmware (V2.800.0000009.3.R.P9.2522.UN.NR Build Date 2020-03-31) auto tracking was deactivated.
Hi, I just don't have this firmware version 2.800.1341000.0.R, Build Date 2020-03-12,I think you need to generate the firmware properly based on the date or maybe the serial number.Just update back to the last firmware. To eliminate issues, shut uncheck "Auto Check for Updates" in your settings. (Save it when done)
I tested 3 pieces of SD49425XB camera, in the aspect of autotracking the date of production is important, in the camera with the production date 12/2019 every firmware irrespective of its production date (I tested the firmware in the 12/2019-03.2020 date range) has the active autotracking function, in the camera manufactured 03 / 2020 only customized firmware has autotracking, every official firmware deactivates autotracking.
So I got one of these camera installed a couple weeks ago, just wired right into the RJ45, and my audio sounds weird (check the file below). Its got like a very quiet constant tick, and when it pans theres a buzz. Cannot hear any noise from the environment.
Did wrongly assume it has an internal mic or that it works over ethernet? Only thing I though of was I just bundled up the loose wires with electrical tape, maybe they're contacting and causing some funny business?
Otherwise pretty impressive piece of tech for the price.
View attachment 61380
Yes ,two cams with (production date 2019-12) with the latest official firmware ,and one produced in 2020-03 with customized firmware ,So do you now have a camera with Auto Tracking?
ok thxGlad you got them sorted and did your supplier send you the new firmware. Looking at your pics don't forget to set up the MIN SIZE as this helps lots with Auto Tracking I try set it around 75x75.