Review-SD4A425DB-HNY 1/2.8" CMOS 4MP 25x Starlight Auto-tracking MiniPTZ

Lucian said:
Since I lost the lottery, I purchased a SD4A425DB-HNY from Andy's Amazon store. I haven't mounted it yet but so far it looks good. I do have a question. The PTZ works fine on the camera interface but doesnt seem to work on UI3 or on the blue iris interface? I did enable the interface in the BI settings . Am I missing something? Thanks in advance
Click to expand...
I had this problem along with "Bad response" in my BL find/inspect and no BL stream profiles.

It was wittaj's suggestion of a factory reset that fixed it for me.

Dennis
 
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Thank you so much. I did the full factory reset and deleted from blue iris. I have the cam on the 2nd NIC. I can see the cam find using the CONFIG Tool but when I ask blue iris to find it, it wont I can manually add with the IP address. Still works on the cam directly But I can't move the PTZ with the UI3 interface nor Blue Iris.
 
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It is VERY slow to respond. You can't just click and expect it to move. You need more of a long press, than just a simple click of the arrows.
 
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Ri22o said:
It is VERY slow to respond. You can't just click and expect it to move. You need more of a long press, than just a simple click of the arrows.
Click to expand...
Thanks. I tried that too The interface in general is slow. But no change since the total factory reset. I had this same issue with an older Dahua PTZ as well. I never could sort it out.
 
I have issues with the camera resetting if I change position from the web interface or from BlueIris. The web ui kicks me out and I see 'No Signal' Error80000274d (Failed to connect) in BlueIris


Camera purchased about a week ago, I set it up by reading this thread and worked fine until today. I had it originally on ONVIF(XML) but also tried the 'Dahua new V4' with no change.

System Version:2.821.0000004.1.RBuild Date:2022-11-29
PTZ Version:V2.401.0000001.47.RHNDG_220906_42754


POE is from Cisco 2960L:
Code: 
WS-C2960L-24PS#sh power inline gi0/8
Available:195.0(w)  Used:114.3(w)  Remaining:80.7(w)

Interface Admin  Oper       Power   Device              Class Max
                            (Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi0/8     auto   on         15.4    Ieee PD             4     30.0

Interface  AdminPowerMax   AdminConsumption
             (Watts)           (Watts)
---------- --------------- --------------------

Gi0/8                 30.0                 15.4
WS-C2960L-24PS#


Edit: If I turn the illuminator off, it works without resetting... but also I notice I have an 18 second delay between the live video the web inteface shows and what Blueiris shows... this has to be new, because before, PTZ was instantaneous via BI...
 
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Are you making changes in Internet Explorer or are you using a different browser?
 
MikeMakesWhiskey said:
I have issues with the camera resetting if I change position from the web interface or from BlueIris. The web ui kicks me out and I see 'No Signal' Error80000274d (Failed to connect) in BlueIris


Camera purchased about a week ago, I set it up by reading this thread and worked fine until today. I had it originally on ONVIF(XML) but also tried the 'Dahua new V4' with no change.

System Version:2.821.0000004.1.RBuild Date:2022-11-29
PTZ Version:V2.401.0000001.47.RHNDG_220906_42754


POE is from Cisco 2960L:
Code: 
WS-C2960L-24PS#sh power inline gi0/8
Available:195.0(w)  Used:114.3(w)  Remaining:80.7(w)

Interface Admin  Oper       Power   Device              Class Max
                            (Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi0/8     auto   on         15.4    Ieee PD             4     30.0

Interface  AdminPowerMax   AdminConsumption
             (Watts)           (Watts)
---------- --------------- --------------------

Gi0/8                 30.0                 15.4
WS-C2960L-24PS#


Edit: If I turn the illuminator off, it works without resetting... but also I notice I have an 18 second delay between the live video the web inteface shows and what Blueiris shows... this has to be new, because before, PTZ was instantaneous via BI...
Click to expand...
This is a cable issue. The key is you said you turned off IR, and the problem stopped. The cam is starved for power.
Either, you didn't use good quality Cat5e or better Solid Copper cable of at least 24Awg size or bigger.
You have bad crimps on that cable that you installed, they need recrimped to the 568b standard.
You exceeded the distance limit of 328 ft.
Hopefully you didn't use any Flat ethernet cable garbage.
Or you have too many connection points in the line.
Why we harp about NEVER using CCA ethernet cable. | IP Cam Talk
 
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23AWG, 30 ft long, checked with fluke nettool... Like I said, it worked fine for a week...

edit - you see where my Cisco switch can supply 30watts per port, but is only beign asked to supply 15.4Watts, correct?
 
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looney2ns said:
This is a cable issue. The key is you said you turned off IR, and the problem stopped. The cam is starved for power.
Either, you didn't use good quality Cat5e or better Solid Copper cable of at least 24Awg size or bigger.
You have bad crimps on that cable that you installed, they need recrimped to the 568b standard.
You exceeded the distance limit of 328 ft.
Hopefully you didn't use any Flat ethernet cable garbage.
Or you have too many connection points in the line.
Why we harp about NEVER using CCA ethernet cable. | IP Cam Talk
Click to expand...

FYI - I have been a Cisco CCIE for over 20 years... I know a bit about networking....
 
maybe the log should show something more informative than 'abort'????
Code: 
85    2023-04-08 16:04:32    System    Application started up   
86    2023-04-08 16:04:32    System    Abort   
87    2023-04-08 15:53:26    admin    Login   
88    2023-04-08 15:52:54    System    Certificate Management   
89    2023-04-08 15:52:54    System    Certificate Management   
90    2023-04-08 15:52:54    System    Certificate Management   
91    2023-04-08 15:52:53    System    Certificate Management   
92    2023-04-08 15:52:53    System    Certificate Management   
93    2023-04-08 15:52:52    System    Certificate Management   
94    2023-04-08 15:52:15    System    Save Config   
95    2023-04-08 15:52:15    System    Save Config   
96    2023-04-08 15:52:13    System    End Event   
97    2023-04-08 15:52:12    System    Save Config   
98    2023-04-08 15:52:08    System    Start Event   
99    2023-04-08 15:52:03    System    Application started up   
100    2023-04-08 15:52:03    System    Abort
 
If your camera settings are resetting, it is a browser issue. So even though this new GUI claims to be supported by other browsers, folks here that collaborate with Dahua and get "under the hood" into the firmware have noticed that some settings reset or don't take after user browsers other than Internet Explorer - not Edge or Chrome with IE compatibility mode, but true Internet Explorer.

Does it suck having to use an old browser, yes, but folks that continue to use IE don't experience these issues with settings.

If your camera is restarting, then it is a power or cable issue OR you are trying to much with the camera (running at spec rated FPS, highest bitrate, too many IVS rules, etc.) and the processor is hanging up and restarting.

And if it is both, then the restart causes the firmware to reset due to the settings being set in a browser other than IE.
 
wittaj said:
If your camera settings are resetting, it is a browser issue. So even though this new GUI claims to be supported by other browsers, folks here that collaborate with Dahua and get "under the hood" into the firmware have noticed that some settings reset or don't take after user browsers other than Internet Explorer - not Edge or Chrome with IE compatibility mode, but true Internet Explorer.

Does it suck having to use an old browser, yes, but folks that continue to use IE don't experience these issues with settings.

If your camera is restarting, then it is a power or cable issue OR you are trying to much with the camera (running at spec rated FPS, highest bitrate, too many IVS rules, etc.) and the processor is hanging up and restarting.

And if it is both, then the restart causes the firmware to reset due to the settings being set in a browser other than IE.
Click to expand...

I never said the camera settings were resetting, I said the whole camera was resetting... and that does not explain the long delay in the video feed! 1681004084148.png
 
Again, what do YOU mean by resetting?

So is the entire camera resetting to factory resets OR is it restarting?

I am not sure what that picture is supposed to be telling us?

The long delay is usually a result of running the camera at all maxed out settings (30FPS, highest bitrate, lots of IVS rules) or the camera is going thru the router instead of VLAN or dual NIC.
 
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MikeMakesWhiskey said:
FYI - I have been a Cisco CCIE for over 20 years... I know a bit about networking....
Click to expand...
And how would I know that?

You're not exactly being clear on the problem you're having. People come here on a regular basis with this type of problem and it almost always boils down to a power issue either due to the cable being bad or POE port going bad.
 
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Yeah somethings fucked up.
Any chance the port was previously configured to a 802.3af budget?
 
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