I have bought 507-20XB. Camera defect after 5 months, no exchange, no repair.No reaction of the company, poor service.
1 year warranty promise!! I did not get!
1 year warranty promise!! I did not get!
Sunba Tech Cameras
- Thread starter BobW55
- Start date
fenderman
Staff member
- Mar 9, 2014
- 36,892
- 21,408
That is unfortunate and the risk of buying from no name companies...it pays to spend a bit more on a known reliable camera.I have bought 507-20XB. Camera defect after 5 months, no exchange, no repair.No reaction of the company, poor service.
1 year warranty promise!! I did not get!
Start a new thread that says something like DONT BUY SUNBA and explain what happened, then send them a link to the thread in this forum..see if that helps..
I hate to say it but even if they did respond and honor their warranty, they would probably make you pay (expensive) return shipping to China and deal with customs paperwork and all that nonsense. For this reason it is always a gamble buying things directly from Chinese sellers.
Cameraguy
Known around here
- Feb 15, 2017
- 1,502
- 1,159
I'm using mine with a POE splitter and injector and so far have not had any issues. The CAT5 cable is about 100 feet. I have one side of the injector set up at the switch and the other end is tucked into the mount for the PTZ. All you see is one CAT5 cable to the camera.
Are you using this setup with the sunba 805-dg20x pro? If so, what exactly what are you using as ur setup.. thanks mine is working until the ir comes on then shuts down.
Kawboy12R
Known around here
- Nov 18, 2014
- 1,763
- 609
Amazon.com: iCreatin 48V48W Universal Desktop POE Injector Adapter Power Supply support 802.3af/at, 10/100Mbps: Computers & Accessories
I haven't looked up the specs for that camera but I bet it is 802.3at. The "t" means it needs POE+ which is twice the power of 802.3af which is 15.4w. Most bigger PTZs need the extra power for the motors and high powered IR lights. Some need more power than POE+. Check the specs on yours before buying a bigger injector but I bet that'll fix it.
I haven't looked up the specs for that camera but I bet it is 802.3at. The "t" means it needs POE+ which is twice the power of 802.3af which is 15.4w. Most bigger PTZs need the extra power for the motors and high powered IR lights. Some need more power than POE+. Check the specs on yours before buying a bigger injector but I bet that'll fix it.
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- Apr 8, 2015
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try here : Download Archive - Sunba Technology Co., Ltd
This is the manual for an analog version, but if memory serves, the commands are the same.
This is the manual for an analog version, but if memory serves, the commands are the same.
Thanks for your quick answer!
I will give it a try. OSD menu is not working with my camera. But others might be ok.Thanks again!
The Download Archive section does not contain any relevant information. Some of the analog version commands are works, but not the same. So I'm still looking for the list of preset commands for my 805-dg20x.Thanks for your quick answer!
Thanks again!
Thanks!
Cameraguy
Known around here
- Feb 15, 2017
- 1,502
- 1,159
Sunba hahaha I still have one 805 running, which its auto tracking compared to the dahua 59225 is laughable but I used to think was amazing... i just use it as a stationary and at times look in other directions but to use it for auto tracking is painful now.. Had a 507 (lost ir capabilities) and two 805s die on me. My friend has a 601 which is a couple years old still running. They do use decent outer materials but the guts and firmware is prehistoric to dahua. This is before I found ipcamtalk and Andy @empiretech .. not even sure if sunba is still making cameras but they just cant compete with Dahua.