Did you initially use the iVMS-4200 or similar software to set up the camera? the iVMS-4200 has the ability to change not only IP of the camera but also port number and some other features. if you changed those at setup i guess the phone apps have no way to map the changes and thus cannot show you corresponding features. just my guess.
Also what brand of camera do you have? Try using the same brand name phone app to see if it works. I've used 3 different apps from different brand and found they do have a bit of difference with the hik-connect the most updated one with a lot features. and it seems each firmware is also a bit different from different brand. the core functionalities are the same but it seems like each brand added their own small flavor to the core firmware so compatibility may be a problem too. I am still using original firmware so i don't know what could happen using firmware from different brand not native to the camera.
the doorbell camera is relatively half the price of Ring pro and Nest hello for a reason. it's support is almost none and firmware is like a hit or miss. Documentation is ZERO on ios app but to my surprise the android hik-connect app has all documentation for each selection.
It is a Hikvison brand (ds-KB6003-WIP)
My usual procedure to set it up (to also be able to set admin password) is
-reset the came using the button on the side pressed for like 15sec
-Using the iOS Hik-Connect, generate the scan code to setup Wifi (register device to Hi-Connect disabled)
-Use IVMS-4200 (Windows) or SADP Tool to activate and set admin password
-From the iOS Hik-Connect app, add the cam to Hik-Connect account scanning the code.
I understand it costs half the price of a Nest Hello so it's understandable it may not be as good but what other choices are there really?
The doorbell part and the calling/two way talk work great from my testing, the issue for me is the actual cam part that is too low end and limited firmware...
Maybe future firmware updates will improve but it has been a while now without updates so not sure...
I have hopes Hikvision will release higher end models (it's not like Hikvision is not open to release a lot of different model based on their cams and NVR lol)
I would pay more for that without hesitation (in the same price range as the Nest Hello or Ring Pro I mean)
I have a mini dome cam at my entrance which works great. It has a builtin mic but no speaker (for two way talk). For a speaker, I would need to find a way to run another CAT6 cable there or 12v power source somehow. But I don't have the doorbell button integration...
I can't seem to find to perfect solution (although, it's fun to test lol)
I'm waiting for someone to test the NA-KB6013-WIP (or test it myself if I could get my hands on it). I suspect the hardware is different, and maybe the firmware...
I also just saw the Ring Elite which uses POE and integrates to existing chime. This gets really close to what I would like (except the cloud only recording and of course the insane price)
