Hello,
I am new here but have tried for an answer elsewhere and had no replies.
Basically I have an IP PTZ which is kinda old and is a rebadged Dahua SD6982 / SD6982A - the product label is IC Realtime ICIP-2001HD-IR however as soon as it connected to my network the identifier was "Dahua" and the WebUI interface was clearly that of Dahua products (albeit an older example, as it still required ActiveX to show video). It's kinda old but it WAS working 2 days ago before the update. I had contacted IC Realtime support who offered me a firmware file, but it showed "UPDATE FAILED" and I then eventually had to use the manual reset button on the camera body and then navigate via the IPv6 address to access the webUI again - however the camera would still show a video feed via the local CVBS connection and eventually I regained access to the WebUI.
I contacted tech support again and they provided a different file to update, and this time round it has completely screwed up the unit.... the unit still does it's normal startup procedure, but there is NO local CVBS video feed and it's network connections are dead. Using "Advanced IP Scanner" utility finds the unit as "Zhejiang Dahua Technology Ltd" on both 192.168.1.108 AND at 192.168.4.48 but shown as 'dead'. I have tried Telnet to both those IP addresses to check if ports 3800,42323,443,and 25 were open but get "connect failed" on each instance. I have tried nmap command "nmap-p-0-65535-192.168.4.1 192.168.1.108" and "nmap-p-0-65535-192.168.4.1 192.168.4.48" which I believe scans for all open ports at 192.168.1.108 and 192.168.4.48 but it comes back "Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn. Nmap done: 1 IP address (0 hosts up) scanned in 3.37 seconds"
The camera still receives PTZ commands over the RS485 Bus - though only on Pelco-D (9600) despite setting the DIP switches to Pelco-P. There is a jump link marked "DEBUG" which I have connected, but I'm not sure what the next step might be in that regard.
Is there any method at all in which to get this camera operational in any manner, either through a direct network crossover connection or even if only available using RS232/RS485, or do I have something that USED to work but thanks to the "technical support" staff is now just a pointless lump of metal??
Thanks in advance
I am new here but have tried for an answer elsewhere and had no replies.
Basically I have an IP PTZ which is kinda old and is a rebadged Dahua SD6982 / SD6982A - the product label is IC Realtime ICIP-2001HD-IR however as soon as it connected to my network the identifier was "Dahua" and the WebUI interface was clearly that of Dahua products (albeit an older example, as it still required ActiveX to show video). It's kinda old but it WAS working 2 days ago before the update. I had contacted IC Realtime support who offered me a firmware file, but it showed "UPDATE FAILED" and I then eventually had to use the manual reset button on the camera body and then navigate via the IPv6 address to access the webUI again - however the camera would still show a video feed via the local CVBS connection and eventually I regained access to the WebUI.
I contacted tech support again and they provided a different file to update, and this time round it has completely screwed up the unit.... the unit still does it's normal startup procedure, but there is NO local CVBS video feed and it's network connections are dead. Using "Advanced IP Scanner" utility finds the unit as "Zhejiang Dahua Technology Ltd" on both 192.168.1.108 AND at 192.168.4.48 but shown as 'dead'. I have tried Telnet to both those IP addresses to check if ports 3800,42323,443,and 25 were open but get "connect failed" on each instance. I have tried nmap command "nmap-p-0-65535-192.168.4.1 192.168.1.108" and "nmap-p-0-65535-192.168.4.1 192.168.4.48" which I believe scans for all open ports at 192.168.1.108 and 192.168.4.48 but it comes back "Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn. Nmap done: 1 IP address (0 hosts up) scanned in 3.37 seconds"
The camera still receives PTZ commands over the RS485 Bus - though only on Pelco-D (9600) despite setting the DIP switches to Pelco-P. There is a jump link marked "DEBUG" which I have connected, but I'm not sure what the next step might be in that regard.
Is there any method at all in which to get this camera operational in any manner, either through a direct network crossover connection or even if only available using RS232/RS485, or do I have something that USED to work but thanks to the "technical support" staff is now just a pointless lump of metal??
Thanks in advance