Are you kidding me? That is REAL LIFE experiences that I am writing about. If you read my post I said that because they answered swiftly to every single question I had asked AND did it when most companies would flip you the bird if you asked them to do that. I stated factual info, because they do indeed have a 2 year warranty and they are making good on their promises of customer support. If that is lying or representing a product, than I am truly sorry, but I will always tell real life stories as they have happened to me, like this instance. But it was NOT a review, or a recommendation or ANY type of reliability report from me, it was real life talk. Should I say that Sunba is crap when I am experiencing different? And I also did not start this thread, I am merely taking part of it. I tell the truth, if the truth should not be told than I guess I'm sorry for that...